Director, Software Engineering

Walmart•Sunnyvale, CA

23h•Onsite

About The Position

The W+ team leads the design and development of scalable, cloud-native AI-powered systems that enhance operational reliability and performance. We drive technical strategy and execution across platforms, ensuring architectural integrity and alignment with enterprise standards. With deep expertise in agentic AI, personalized member experiences, and subscription-based solutions, the W+ team plays a critical role in advancing innovative technologies that move the needle on member lifetime value and business objectives. The Role The Director, Software Engineering leads the strategic direction and execution of complex engineering programs, focusing on AI/ML-enhanced solutions and scalable architectures. This role drives software delivery excellence through cloud-native technologies while fostering collaboration across technical and business teams to optimize the subscription lifecycle. Responsible for mentoring senior leaders and advancing engineering capabilities, the position ensures alignment with business objectives and promotes continuous innovation in the subscription space.

Requirements

Extensive experience leading software engineering teams with a focus on AI/ML-enhanced solutions and agentic AI systems.
Proven ability to direct engineering programs for high-scale subscription models, including expertise in recurring revenue systems and member lifecycle optimization.
Deep working knowledge of cloud-native distributed system development and microservices architecture.
Demonstrated success in driving technology roadmaps through rigorous A/B experimental design and data-driven outcomes.
Proven track record of mentoring senior leaders and fostering a culture of continuous improvement.
Experience in all areas of engineering including DevOps, SRE, and building resilient Tier 0 production systems.
Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 6 years’ experience in software engineering or related area.
8 years’ experience in software engineering or related area.
3 years' supervisory experience.

Nice To Haves

Knowledge of Walmart store systems will be a huge plus.

Responsibilities

Lead Agentic AI Strategy: Direct end-to-end execution of engineering programs focused on AI/ML-enhanced solutions and agentic AI systems designed to personalize the member journey.
Drive Subscription Metrics: Lead technical initiatives specifically targeting member growth, retention, and churn reduction through data-driven insights.
Experimentation & A/B Testing: Champion a metrics-driven culture by overseeing large-scale A/B experimental frameworks to optimize the W+ user experience and subscription health.
Architectural Guidance: Provide high-level architectural oversight across backend, frontend, and mobile technologies to standardize and accelerate delivery.
Stakeholder Alignment: Collaborate with Product and Program Management to align milestones and drive software product strategy that impacts key business roadmaps.
Talent Leadership: Cultivate top-tier engineering talent by mentoring senior leaders and fostering a culture of ownership, technical excellence, and continuous growth.
Operational Excellence: Ensure technical quality and timely delivery by applying sound judgment and proactive issue resolution for high-availability systems.

Benefits

competitive pay
performance-based bonus awards
medical coverage
vision coverage
dental coverage
401(k)
stock purchase
company-paid life insurance
PTO (including sick leave)
parental leave
family care leave
bereavement
jury duty
voting leave
short-term disability
long-term disability
company discounts
Military Leave Pay
adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.