Director, Software Engineering

Walmart • Sunnyvale, CA

1d • $169,000 - $338,000

About The Position

Building the right technology foundation for Infrastructure & platforms is vital to success at the scale of Walmart. Our team builds and maintains the foundational technologies that support the tech organization. Included in this are data platforms, enterprise architecture, DevOps, cloud computing, and infrastructure. All of these products and services are supported by scalable and powerful infrastructure, ensuring a secure and seamless employee and customer experience across stores, digital channels, and distribution centers. What you'll do... Walmart Global Tech's Site Reliability Engineering organization is built with hybrid systems and software engineers who take technical ownership for reliability, scalability, automation, and mission-critical issues related to uptime, availability and fast rate of improvement of Walmart's e-commerce, stores, and omni-channel platform. As a technical expert in this domain, you'll drive the transformation of traditional SRE practices into AI-powered, self-healing, and autonomous systems built on modern tech stacks with intelligent capacity management and predictive performance optimization. You'll be responsible for designing and building Tier 0 high-availability, resilient agentic platforms that serve as the backbone for reliability engineering across all of Walmart's systems, stores and facilities across US and international markets while defining and implementing unified, intelligent, operationally robust technical solutions and tools for all Walmart Technology organizations across all channels and geographies. What you'll do: Design, write and build tools to improve the reliability, latency, availability, and scalability of Walmart Tech stack including 1) Engender reliability and availability starting with metrics and measurements. 2) Enable scaling by providing tools, developing training and/or augmenting processes. 3) Build tools/automate to prevent re-occurrence of problem to mission critical products/services. 4) Augment existing instrumentation to build a cohesive picture of the characteristics of our systems with special attention to points of failure. Drive team to build and scale fault-tolerant system and services in our hybrid cloud infrastructure. Partner with leadership across organization to establish strategic plans and objectives to improve the mean time to detect and mean time to restore. Collaborate with Service owners to define the SLOs and build SLIs to ensure systems are meeting the SLAs What you'll bring: You will be responsible as a Director in Reliability Engineering and Operations team to ensure that critical parts of Walmart’s business are prepared for known events and to address any contingency. You’ll have opportunity to manage the complex challenges of micro service and scale which are unique to Walmart’s e-commerce, stores, and omni-channel platform, while using your expertise in coding, algorithms, complex triaging and analysis, and large-scale system design. You’ll excel if you have enthusiasm to dig deep and a flare for sharp technical communication, prioritization for uptime/availability and organization.

Requirements

• Design, write and build tools to improve the reliability, latency, availability, and scalability of Walmart Tech stack including 1) Engender reliability and availability starting with metrics and measurements.
• Enable scaling by providing tools, developing training and/or augmenting processes.
• Build tools/automate to prevent re-occurrence of problem to mission critical products/services.
• Augment existing instrumentation to build a cohesive picture of the characteristics of our systems with special attention to points of failure.
• Drive team to build and scale fault-tolerant system and services in our hybrid cloud infrastructure.
• Partner with leadership across organization to establish strategic plans and objectives to improve the mean time to detect and mean time to restore.
• Collaborate with Service owners to define the SLOs and build SLIs to ensure systems are meeting the SLAs
• Expert-level AI/ML engineering experience with deep expertise in machine learning algorithms, deep learning frameworks (TensorFlow, PyTorch), and production ML system deployment at scale.
• Advanced experience with agentic AI systems including multi-agent frameworks, autonomous decision-making systems, LLM-based agents, and agent orchestration platforms.
• Comprehensive Site Reliability Engineering expertise including hands-on experience with Service Management (Incident, Problem & Change Management), Performance and Capacity Engineering for AI/ML systems.
• Expert-level cloud engineering experience (Azure, GCP, AWS) with deep knowledge of cloud-native AI/ML services, containerization (Kubernetes, Docker), and serverless architectures.
• Deep observability and monitoring expertise with hands-on experience in: Distributed tracing (Jaeger, Zipkin, OpenTelemetry) for AI/ML pipelines Metrics collection and alerting (Prometheus, Grafana, DataDog) with ML-specific dashboards Log aggregation and analysis (ELK stack, Splunk, Fluentd) for model and system monitoring APM tools and performance monitoring for AI/ML workloads AI-driven anomaly detection and predictive monitoring systems
• Platform Engineering experience including: Building developer platforms and internal tooling for AI/ML teams Infrastructure as Code (Terraform, CloudFormation, Pulumi) Service mesh architectures (Istio, Linkerd) for AI/ML services API gateway and microservices platform development Self-service ML deployment platforms and developer productivity tools
• Industry & Domain Experience including: Experience in large-scale retail, e-commerce, or high-traffic consumer-facing systems with strict availability and performance requirements (strongly preferred).
• Experience with mission-critical distributed systems serving millions of concurrent users across multiple domains (e-commerce, payments, inventory, supply chain, etc.).
• Experience with enterprise-scale SRE implementations supporting diverse technology stacks and business-critical applications across multiple organizational domains.
• Experience with complex multi-cloud and hybrid cloud environments supporting diverse workloads with varying reliability and performance requirements.
• Technical Leadership & Collaboration Skills: Technical thought leadership and influence in AI/ML architecture decisions, SRE methodologies, and platform engineering strategies across all Walmart technology domains.
• Strong cross-functional collaboration experience working with diverse engineering teams across E-commerce, Supply Chain, Store Technology, Fintech, Security, and Platform Engineering to deliver enterprise-wide reliability solutions.
• Excellent technical communication skills with ability to articulate complex SRE and AI/ML concepts to diverse engineering audiences and influence technical decisions across multiple organizations.
• Mentorship and knowledge sharing experience, providing technical guidance on SRE best practices, AI/ML for reliability, and platform engineering through code reviews, technical discussions, and documentation.
• High degree of technical ownership and accountability for complex, mission-critical reliability systems with ability to work independently on high-impact projects that span multiple engineering domains.
• Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 6 years’ experience in software engineering or related area.
• Option 2: 8 years’ experience in software engineering or related area.
• 3 years' supervisory experience.

Nice To Haves

• Master’s degree in computer science, computer engineering, computer information systems, software engineering, or related area and 4 years' experience in software engineering or related area

Responsibilities

• Design, write and build tools to improve the reliability, latency, availability, and scalability of Walmart Tech stack including 1) Engender reliability and availability starting with metrics and measurements.
• Enable scaling by providing tools, developing training and/or augmenting processes.
• Build tools/automate to prevent re-occurrence of problem to mission critical products/services.
• Augment existing instrumentation to build a cohesive picture of the characteristics of our systems with special attention to points of failure.
• Drive team to build and scale fault-tolerant system and services in our hybrid cloud infrastructure.
• Partner with leadership across organization to establish strategic plans and objectives to improve the mean time to detect and mean time to restore.
• Collaborate with Service owners to define the SLOs and build SLIs to ensure systems are meeting the SLAs

Benefits

• Beyond our great compensation package, you can receive incentive awards for your performance.
• Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Director