Director, Software Development, Shared Services (Bilingual FR-EN)

Intact FC • Montreal, QC

1d • Hybrid

About The Position

We’re looking for a Bilingual Director, Software Development to lead our Shared Services organization responsible for Intact’s central document management platform: the single source of truth for our enterprise policies. This is a mission-critical set of services that underpins trust, compliance, and operational excellence across the company. You’ll help shape the strategy, build and evolve the platform, and lead high-performing teams that deliver secure, reliable, customer-driven solutions at scale.

Requirements

• Bachelor’s degree in software engineering, Computer Science, or equivalent mix of education and experience.
• 10+ years in software development with hands-on Agile/Scrum experience; 5+ years leading one or more software development teams at scale.
• Track record leading platforms or products with high availability, strong security, and complex stakeholder environments; experience with content/document management or knowledge management systems is a strong asset.
• Proven success managing budgets for large projects/portfolios and optimizing cost-to-serve (e.g., cloud spend, licensing, support models).
• Demonstrated success managing production operations, SLAs/SLOs, incident/problem management, and continuous improvement.
• Strong product mindset: ability to balance user experience, governance, security, and delivery speed.
• Strong program/project management at scale: portfolio planning, roadmap execution, dependency/risk management, and stakeholder alignment.
• Inspirational leader who builds inclusive, respectful, and high-performance cultures.
• Excellent communication and influence skills with executives and cross-functional teams; ability to simplify complexity and drive alignment.
• Bilingualism (French and English). For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English speaking colleagues across the country.
• No Canadian work experience required however must be eligible to work in Canada.

Nice To Haves

• Experience with enterprise content/document management platforms (e.g., M365/SharePoint, OpenText, Box), search/relevance tuning, and metadata/taxonomy design.
• Familiarity with policy governance frameworks, records/retention management, and audit/compliance workflows.
• Experience with identity and access management (RBAC/ABAC), encryption/key management, and data loss prevention.
• Background in knowledge management/user experience for internal tools.

Responsibilities

• Be an integral part of defining and own the product vision, roadmap, and operating model for our central document management services.
• Translate enterprise needs (risk, compliance, legal, audit, security, business units) into a cohesive, scalable platform strategy that delivers measurable outcomes.
• Foster a great work environment by mentoring emerging leaders and managers, attracting developing, and retaining outstanding talent.
• Partner closely with executive stakeholders and cross-functional teams to understand needs, prioritize value, and ensure adoption and satisfaction.
• Establish clear success metrics (availability, performance, time-to-publish, search relevance, policy governance KPIs, user satisfaction) and drive continuous improvement.
• Own end-to-end platform reliability: architecture, security, scalability, cost, and operational resilience.
• Communicate priorities, progress, and risks transparently to executives and stakeholders.
• Build strong relationships across business units, technology, and shared services to accelerate execution and adoption.

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 20%
• Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
• Defined benefit pension plan

What This Job Offers

• Job Type: Full-time
• Career Level: Director