Director, Social Services

Project Renewal•Brooklyn, NY

3d•Onsite

About The Position

The Empire Men’s Shelter is a 110-bed, 24/7 emergency shelter for general population homeless men who are employable or already employed. The shelter offers comprehensive services including case management, occupational therapy, workforce development, and housing placement assistance. The Director of Social Services will be responsible for the overall coordination and delivery of services to clients, overseeing a team of Case Managers, a Housing Coordinator, and Workforce Development staff. This role involves coordinating service delivery with primary care providers and the Operations Department, ensuring adherence to policies, conducting quality assurance reviews, and serving as the primary liaison with DHS regarding client assignments, transfers, and exits.

Requirements

A Master’s degree in social work, public administration, psychology, education, sociology, occupational or physical therapy, or other related human services fields with a minimum of two (2) years of progressively responsible experience working with managing a residential building providing services to homeless individuals. One (1) year of the required experience must have been in a managerial or supervisory capacity.
A Bachelor’s degree in the aforementioned fields with a minimum of three (3) years of experience and two (2) years of the required experience must have been in a managerial or supervisory capacity.
An Associate’s degree in the aforementioned fields with four (4) years of experience and three (3) years having been in a managerial or supervisory capacity.
A High School Diploma or GED equivalent with five (5) years of experience and four (4) years having been in a managerial or supervisory capacity.
Demonstrated ability to manage and motivate staff to accomplish stated program goals and objectives while developing their individual and group skills.
Ability to develop and foster, through demonstration, team spirit, enabling staff to overcome the challenges of providing needed services to the client population.
Excellent oral, writing, and listening skills are a must.

Nice To Haves

Bilingual or multilingual a plus

Responsibilities

Supervises a multi-talented social services staff of Case Managers, a Housing Coordinator, and Workforce Development staff in providing services to the clients, ensuring that all DHS/OTDA and Project Renewal protocols are being followed, and that the Statement of Rights/Responsibilities as well as any other required documents are being given to each client.
Coordinates all clinical aspects of the social services department through collaboration with staff in the Healthcare Departments; Ensures that linkages and coordination of services are being done by staff and properly documented.
Monitors the staffs’ timely completion of all client intake processes, assessments, psycho-socials, progress notes, referrals and independent living plans.
Acts as a primary Liaison to the Department of Homeless Services (DHS) and the State Office of Temporary and Disability Assistance (OTDA) regarding clinical issues.
In collaboration with the Program Director, develops and implements policies and procedures to comply with requirements from the Department of Homeless Services (DHS).
Conducts chart reviews, physical charts as well as data in external database, DHS-CARES.
Facilitates the clients’ weekly case conferences, partners for permanency meetings, and community meetings.
Prepares and submits the statistical and reporting requirements of DHS.
Fosters staff development by conducting team and individual supervisory sessions; As needed, provides in-service education for all levels of shelter staff.
Provides guidance and direction to the Housing Coordinators ensuring that General Population Supportive Housing Applications, HRA2010e’s, City FHEPS, SOTA, and other housing packages avenues are being generated and given to DHS as well as other housing providers.
Develops and trains staff in protocols to be followed in clinical emergencies.
Performs other duties as assigned by the Program Director.
Available to respond to emergencies on a 24/7/365 basis, especially after normal work hours, weekends, and holidays.