Director, SME Sales Operations

Mastercard•Purchase, NY

1d•$182,000 - $291,000•Onsite

About The Position

The Director, SME Channel Sales Operations is responsible for enabling scalable growth across the newly formed SME Channel Distribution organization through operational excellence, strategic planning, KPI reporting, and portfolio health management. This role serves as a strategic operator and business partner focused on optimizing performance across the sales funnel, including sales and revenue reporting, portfolio insights, forecasting, and operational planning. Partnering closely with Sales, Finance, and regional teams, the role drives accountability, visibility, and execution across revenue-generating initiatives while serving as the centralized lead overseeing activation and revenue realization for signed portfolios.

Requirements

Demonstrate strong strategic and operational leadership experience within sales operations, revenue operations, or commercial enablement environments
Possess deep experience managing sales performance reporting, forecasting, and business planning processes
Have strong analytical capabilities with experience translating complex data into executive-level insights and recommendations
Be highly skilled in managing cross-functional initiatives and influencing senior stakeholders across matrixed organizations
Bring a strong understanding of revenue realization processes, portfolio activation, and operational execution disciplines
Exhibit exceptional communication and presentation skills with the ability to operate effectively at executive levels
Have experience building scalable operational frameworks, governance models, and KPI reporting structures
Be comfortable operating in fast-paced, highly collaborative environments with evolving business priorities
Demonstrate a proactive, ownership-oriented mindset with strong attention to detail and execution excellence
Bachelor’s degree required; MBA or advanced business degree preferred
Significant experience in Sales Operations, Revenue Operations, Commercial Strategy, or related business leadership functions
Extraordinary business acumen and very comfortable with day to day business agility
Experience supporting enterprise sales or channel sales organizations preferred
Advanced proficiency in reporting and analytics tools (e.g., Tableau, Power BI, Salesforce, Excel)
Proven ability to lead strategic operational initiatives that drive measurable business outcomes

Responsibilities

Lead end-to-end sales and revenue reporting processes for Channel Distribution globally working across five regional sales and finance organizations, ensuring accurate, timely, and actionable insights
Own strategic planning and operational forecasting tied to Revenue and portfolio performance
Develop executive-level dashboards, KPIs, and business reviews to support decision-making and growth planning
Partner with Sales leadership to drive operational rigor, pipeline visibility, and performance accountability
Act as the centralized operational lead overseeing activation progress for signed portfolios, ensuring implementation milestones and commercialization timelines remain on track
Identify risks, bottlenecks, and dependencies impacting activation and revenue realization, escalating and driving resolution where needed
Collaborate cross-functionally with Finance, Product, Customer Success, and Implementation teams to align business priorities and execution plans
Drive process optimization and operational scalability through automation, governance, and continuous improvement initiatives
Support annual operating plans, strategic initiatives, and executive presentations related to sales growth and channel performance
Establish operational cadence and governance mechanisms that improve visibility across portfolio performance and activation readiness

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
16 weeks of new parent leave
up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement