Director, Sales Operations

Allied Solutions•Saint Paul, MN

23h•Onsite

About The Position

We are seeking a strategic and collaborative Director of Sales Operations to lead the operational infrastructure that supports a high-performing sales and service organization of approximately 125 representatives. In this role, you’ll oversee a specialized Sales Operations team responsible for compensation operations, reporting and analytics, incentive administration, process optimization, and operational enablement. This is a great opportunity for an experienced operational leader who enjoys building scalable processes, partnering with executive leadership, and leveraging data and systems to drive performance, consistency, and continuous improvement. The ideal candidate is a strong people leader, analytical problem solver, and effective communicator who thrives in a fast-paced, evolving environment and is equally comfortable with strategy and hands-on execution.

Requirements

Bachelor’s degree required
10+ years of progressive experience in Sales Operations, Revenue Operations, Compensation Operations, or related functions
5+ years of experience leading and developing operational or analytical teams
Experience supporting mid-sized or large sales organizations with complex compensation structures
Strong understanding of commission administration, incentive programs, and compensation governance
Experience managing highly sensitive compensation and performance data with discretion and integrity
Proven ability to lead operational transformation, process improvement, and system modernization initiatives
Strong analytical skills with experience in reporting, KPIs, and business intelligence tools
Advanced proficiency in Excel and experience with CRM and sales performance management platforms
Excellent written and verbal communication skills, with the ability to influence senior stakeholders
Strong project management, organization, and prioritization skills
Ability to balance strategic thinking with hands-on execution

Nice To Haves

Master’s degree preferred

Responsibilities

Lead, coach, and develop a high-performing Sales Operations team across compensation, reporting and analytics, incentive administration, and operational support
Establish priorities, service standards, workload management practices, and team accountability
Provide hands-on leadership for complex processes, approvals, escalations, and unique business needs
Build and scale operational processes, documentation, and standards to drive efficiency, consistency, and quality
Foster a culture of collaboration, responsiveness, accuracy, confidentiality, and continuous improvement while monitoring team capacity and scaling needs
Oversee commission administration, incentive programs, and compensation-related operations, ensuring accuracy and integrity
Partner with Legal, HR, Accounting, and business leaders to manage contracts, bonus processes, and compensation plan updates, audits, and enhancements
Establish governance practices including data integrity, audit readiness, operational controls, and consistent communication across processes
Lead process optimization initiatives, including onboarding and offboarding operations, to improve scalability and service delivery
Partner with stakeholders to enhance CRM, sales performance management, and operational systems, including documentation and training resources
Oversee reporting, dashboards, KPIs, and analytics, delivering insights while supporting budgeting and forecasting activities
Serve as a strategic partner to executive leadership, leading cross-functional initiatives, change management efforts, and communication of insights, recommendations, and key projects