Director, Segment Communications

Thomson Reuters • Frisco, TX

14h • Hybrid

About The Position

Thomson Reuters is seeking a seasoned, agile, and forward-thinking communications professional to elevate its segment/commercial communications. As the single point of contact for segment leaders, this role will develop and deliver a coherent and compelling strategy across internal and external communications. The Director will articulate segment achievements and business strategies, enhancing the brand’s market standing and colleague engagement across new and existing channels and audiences. This strategic role requires effective collaboration with strategy, marketing, product, engineering, and HR teams to drive unified, impactful messaging. Advanced relationship management skills are essential to build trust and commitment from stakeholders. Regular media engagements are integral to this high-visibility role, including managing relationships with business and technology journalists and leveraging an established network of media contacts in the technology sector. The ideal candidate will navigate complex challenges and articulate clear, engaging solutions, with experience in commercial, executive, or business segment communications within the technology sector, preferably with familiarity with publicly listed companies. Experience working in a technology company within a highly matrixed environment and closely with senior executives is crucial.

Requirements

• Experience working in a technology company within a highly matrixed environment.
• Proven experience (8+ years) in commercial and executive communication or corporate communications within a matrixed environment for a publicly traded global and/or technology company.
• Excellent written and verbal communications skills, with the ability to distill complex financial information into clear and compelling messages for various audiences.
• Deep knowledge of and excellent relationships with top-tier media contacts, skilled media relations capabilities with the ability to lead media outreach programs at a senior executive level.
• Good experience of internal comms strategy and planning.
• Experience of developing and maintaining proactive relationships at a C-suite level.
• Strong leadership skills with the ability to collaborate and build consensus effectively across functions and with senior executives.
• Exceptional attention to detail and the ability to manage multiple, competing priorities in a fast-paced environment.

Nice To Haves

• Familiarity with publicly listed companies.
• Familiarity with the technology sector.

Responsibilities

• Act as the single point of contact and lead internal and external communications strategy for the Legal Professionals business segment.
• Engage directly with the segment president on major business moments, announcements, and thought leadership opportunities.
• Function as a trusted advisor to senior executives, offering high-level strategic counsel on communications, including messaging, cadence, and media handling.
• Develop and execute an external communications strategy (50% of role), including organizing speaking opportunities, developing a media engagement strategy, social media strategy, messaging, speaker notes, and proactively securing strategic media coverage.
• Manage two direct reports: Manager, Media Relations and Manager, Influencer Relations, focused on the legal tech space.
• Develop an internal communications strategy and processes for communicating to segment colleagues and the wider enterprise (50% of role), with support from an internal communications partner.
• Deliver a program of market-leading customer storytelling opportunities, sharing customer impact stories, testimonials, and wins across internal and external channels.
• Partner with various teams to understand product moments and weave these stories into segment narratives to support commercial success.
• Monitor industry trends, competitor moves, and regulatory shifts to offer timely advice and adjustments to the segment communications strategy.
• Support segment and communications teams in crisis communications, including being part of a roster for out-of-hours cover for incidents with reputational risk.

Benefits

• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing
• Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance
• Two paid volunteer days off annually
• Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives
• Market competitive health, dental, vision, disability, and life insurance programs
• Competitive 401k plan with company match
• Competitive vacation, sick and safe paid time off
• Paid holidays (including two company mental health days off)
• Parental leave
• Sabbatical leave
• Optional hospital, accident and sickness insurance paid 100% by the employee
• Optional life and AD&D insurance paid 100% by the employee
• Flexible Spending and Health Savings Accounts
• Fitness reimbursement
• Access to Employee Assistance Program
• Group Legal Identity Theft Protection benefit paid 100% by employee
• Access to 529 Plan
• Commuter benefits
• Adoption & Surrogacy Assistance
• Tuition Reimbursement
• Access to Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed