Director, Segment Communications

Thomson Reuters•Frisco, TX

16h•Hybrid

About The Position

Thomson Reuters is seeking a seasoned, agile, and forward-thinking communications professional to elevate its segment/commercial communications. As the single point of contact for segment leaders, this role will develop and deliver a coherent and compelling strategy across internal and external communications. The Director will articulate segment achievements and business strategies, enhancing the brand’s market standing and colleague engagement across new and existing channels and audiences. This strategic role requires effective collaboration with strategy, marketing, product, engineering, and HR teams to drive unified, impactful messaging. Advanced relationship management skills are essential for building trust and commitment from stakeholders. Regular media engagements are integral, including managing relationships with business and technology journalists and leveraging an established network of media contacts in the technology sector. The ideal candidate will navigate complex challenges and articulate clear, engaging solutions, with experience in commercial, executive, or business segment communications within the technology sector, preferably with familiarity with publicly listed companies. Experience working in a technology company within a highly matrixed environment and closely with senior executives is crucial.

Requirements

Experience working in a technology company within a highly matrixed environment.
Proven experience (8+ years) in commercial and executive communication or corporate communications within a matrixed environment for a publicly traded global and/or technology company.
Excellent written and verbal communications skills, with the ability to distill complex financial information into clear and compelling messages for various audiences.
Deep knowledge of and excellent relationships with top-tier media contacts, skilled media relations capabilities with the ability to lead media outreach programs at a senior executive level.
Good experience of internal comms strategy and planning.
Experience of developing and maintaining proactive relationships at a C-suite level.
Strong leadership skills with the ability to collaborate and build consensus effectively across functions and with senior executives.
Exceptional attention to detail and the ability to manage multiple, competing priorities in a fast-paced environment.

Nice To Haves

Familiarity with publicly listed companies.
Experience working closely with senior executives.

Responsibilities

Acting as single point of contact, lead internal and external communications strategy for the Legal Professionals business segment.
Engage directly with the segment president on major business moments, announcements, and thought leadership opportunities.
Function as a trusted advisor to senior executives, offering high-level strategic counsel on all matters related to communications, including messaging, cadence, and media handling.
For external communications (50% of role), develop and execute a communications strategy and best practices, including organizing speaking opportunities, developing a dedicated media engagement strategy, social media strategy, developing messaging and speaker notes, and proactively securing strategic media coverage.
Manage two direct reports: Manager, Media Relations and Manager, Influencer Relations, both dedicated to the legal tech space.
For internal communications (50% of role), develop a communications strategy and processes for communicating both to segment colleagues and out to the enterprise, with support from an internal communications partner.
Deliver a program of market-leading customer storytelling opportunities, sharing customer impact stories, testimonials, and wins across internal and external channels.
Partner with various teams to understand product moments and weave these stories into segment narratives to support commercial success.
Keep a finger on the pulse of industry trends, competitor moves, and regulatory shifts to offer timely advice and adjustments to the segment communications strategy.
Support the segment and communications team in crisis communications, being part of a roster of cover (including out of hours) for incidents holding reputational risk.