Director, Sales Transformation and Change Management – Chicago, IL

Archer Daniels Midland•Chicago, IL

8d•Onsite

About The Position

The Director Sales Transformation and Change Management is responsible for driving the people side of transformation initiatives across the global organization. This role ensures successful adoption of strategic programs such as sales transformation, CRM implementations, go-to-market redesigns, training, and digital enablement. The Lead is part of the Commercial Excellence team and works closely with the GTM organization, and HR to embed sustainable behavioral and cultural change that delivers measurable business outcomes.

Requirements

8–12+ years of experience in Organizational Change Management, Sales Transformation, or Commercial Excellence
Proven experience in large-scale, global change initiatives within multinational organizations
Strong understanding of sales processes, commercial operations, and go-to-market models
Experience with CRM transformations (e.g. Salesforce) highly preferred
Strong knowledge of OCM methodologies (e.g., Prosci, ADKAR)
Deep understanding of sales drivers, KPIs, and commercial performance levers
Ability to influence senior leaders and drive alignment across complex organizations
Exceptional storytelling, presentation, and communication skillls
Ability to translate data into actionable insights on adoption and impact
Experience working across regions, cultures, and matrixed organizations

Responsibilities

Define and implement comprehensive OCM strategies aligned with global sales and commercial transformation initiatives
Conduct change impact assessments across regions, functions, and customer segments
Develop structured change roadmaps, stakeholder engagement plans, and adoption frameworks
Define KPIs and success metrics aligned with change objectives
Implement reinforcement mechanisms to sustain change
Partner with senior executives (e.g., Regional Sales Heads, Commercial Leaders) to align on transformation objectives
Identify and manage key stakeholders, sponsors, and change champions across markets
Facilitate leadership alignment workshops and communication cascades
Act as a key member of sales and commercial excellence to support in transformational program (e.g., CRM rollout, sales operating model redesign)
Integrate OCM workstreams into overall program governance and timelines
Identify risks and resistance points and proactively develop mitigation strategies
Establish frameworks to track adoption, usage, and behavioral change (e.g., CRM utilization, pipeline quality, pricing adherence)
Define KPIs and success metrics aligned with business objectives
Implement reinforcement mechanisms (incentives, governance, coaching) to sustain change
Drive a culture of data-driven decision-making, accountability, and customer-centricity within sales organizations
Support mindset shifts toward standardized processes and global best practices
Champion continuous improvement and agile ways of working