Director, Change Management

JLL•Memphis, TN

1d•$100,600 - $195,000•Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Lead and deliver fast sprints to large, complex, transformative client engagements that are creative, cost-effective solutions to help clients change and achieve lasting competitive advantage. You’ll drive strategic change, process improvement, workplace strategies, or portfolio planning activities on project teams for key occupier clients. Provide service excellence by identifying key client business issues, determining client needs by supplementing the standard assessment techniques and tools with innovative approaches, evaluating and validating analysis and developing recommendations for the client in the context of the overall engagement.

Requirements

Bachelor's degree in Organizational Development, Business Administration, Human Resources, Psychology, or a related field
Minimum 8 years of progressive experience in change management, organizational development, or transformation leadership roles
Proven track record leading change initiatives for large-scale projects involving technology adoption, process improvement, or organizational redesign
Strong understanding of change management methodologies and frameworks such as Prosci ADKAR, Kotter's 8-Step Process, or similar approaches
Exceptional stakeholder management skills with the ability to influence and build credibility with senior executives and cross-functional teams
Excellent written and verbal communication skills, including the ability to craft compelling messages for diverse audiences and facilitate engaging presentations
Demonstrated ability to assess organizational culture, diagnose readiness for change, and design interventions that address specific barriers to adoption
Strong analytical and problem-solving capabilities, with experience using data and metrics to measure change effectiveness and inform decision-making

Nice To Haves

Master's degree in Organizational Development, Change Management, Business Administration, or related discipline
Professional certification in change management (e.g., Prosci Certified Change Practitioner, CCMP, or equivalent)
Experience working in the commercial real estate, professional services, or consulting industries
Familiarity with enterprise technology platforms such as ERP systems, CRM tools, workplace management systems, or collaboration technologies
Background in agile project management or experience supporting transformations in fast-paced, matrix organizations
Demonstrated experience building and leading change management centers of excellence or practice communities

Responsibilities

Lead end-to-end change management strategy for enterprise-wide initiatives, including technology implementations, process redesigns, and organizational restructures
Partner with project leaders and stakeholders to integrate change management activities into project plans, ensuring alignment between technical delivery and people adoption
Conduct impact assessments and stakeholder analyses to identify affected groups, anticipate resistance, and tailor change interventions accordingly
Design and deliver targeted communication plans that articulate the vision, benefits, and expectations of change initiatives to audiences at all organizational levels
Build and activate networks of change champions and sponsors who can advocate for transformation and provide peer-to-peer support throughout transitions
Develop training programs, job aids, and reinforcement mechanisms that enable employees to develop new skills and adapt to evolving workflows
Monitor adoption metrics and employee sentiment through surveys, focus groups, and analytics, using insights to refine strategies and address emerging challenges
Facilitate workshops and coaching sessions with leaders to strengthen their change leadership capabilities and equip them to guide their teams effectively
Collaborate with HR, communications, and learning teams to ensure change management efforts are integrated with broader talent and culture initiatives