Director, Sales Performance

Comcast • Philadelphia, PA

7h • Remote

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary The Director of Sales Performance is responsible for driving consistent, scalable sales execution across Company-Owned Retail, Branded Partner, and Indirect channels. This leader ensures the organization delivers against key revenue, volume, and customer experience metrics by partnering with the operations and sales effectiveness teams to drive execution through the region teams. The Director of Sales Performance will utilize sales playbooks, performance processes, communications, and incentive programs that enable frontline and field teams to execute with excellence. This leader serves as the primary performance point of contact to regional leadership teams, translating strategy into action, inspecting results, and enabling a culture of accountability and continuous improvement.

Requirements

• Proven leader in multi-channel or distributed retail sales organizations
• Strong communication, influence, and cross-functional collaboration skills
• Ability to turn strategic direction into executable frontline programs
• Experience in sales performance management, incentives, or sales enablement
• Analytical thinker with a performance-driven mindset and experience leading large-scale field communication and execution efforts
• 10 Years + Relevant Work Experience
• Bachelor's Degree (or combination of coursework and experience, or extensive related professional experience)

Responsibilities

• Own performance inspection framework and KPI definition across Indirect, Branded Partner, and Xfinity Retail
• Analyze key performance trends, diagnose performance barriers, and recommend corrective actions
• Host regional performance calls and business reviews, ensuring follow-up on actions and measurable improvement
• Drive incentive strategy and program design in partnership with sales effectiveness and compensation teams
• Ensure incentive plans align to priorities, drive desired behaviors, and support channel health and partner growth
• Serve as the primary internal communications lead for sales performance programs, playbooks, and priorities
• Act as region point-of-contact, ensuring clarity, alignment, and support for sales initiatives and standards
• Provide executive visibility into regional performance cadence, insights, and opportunities
• Establish and refine national sales process standards, ensuring repeatable and disciplined sales motion
• Identify and deploy tactical sales strategies to drive channel performance in partnership with regions and partners
• Own the execution of the national sales playbook across all retail channels
• Partner with Sales Effectiveness and operations to define execution standards, best practices, and frontline enablement tools to ensure consistent performance
• Partner with training and operations leaders to ensure playbooks align to systems, tools, and product launches
• Achievement of sales KPIs across all channels (HSD, Mobile, RGU, attach, churn, productivity, CX)
• Consistent execution of sales playbook across regions and partners
• Strong regional engagement, performance transparency, and disciplined inspection cadence
• Incentive programs that drive performance, productivity, and partner success
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Benefits

• Commission (for most sales positions)
• Bonus (for most non-sales positions)
• Best-in-class Benefits (physical, financial, and emotional support)

What This Job Offers

• Job Type: Full-time
• Career Level: Director