Director, Sales & Operations Planning

Coates Group • Chicago, IL

4d

About The Position

Lead North America’s integrated business planning strategy by overseeing end-to-end S&OP governance, aligning commercial, product, financial, and supply chain strategies, and driving organizational capability, operational excellence, and long-term business performance. This role serves as a strategic business leader responsible for advancing planning maturity, enabling executive decision-making, and ensuring scalable, financially aligned growth across the region.

Requirements

• Bachelor’s degree in Supply Chain, Business, Engineering, Finance, or related field (MBA or advanced degree preferred).
• 12+ years experience in Supply chain, Demand Planning, Supply Planning, or S&OP/IBP roles.
• Proven experience leading or managing an S&OP or Integrated Business Planning (IBP) process.
• Proven ability to lead cross-functional teams and influence senior executive stakeholders across commercial, finance, product, and operational functions.
• Experience developing organizational capability through team leadership, succession planning, and scalable planning structures.
• Deep understanding of North American market dynamics, supply chain strategy, and integrated business planning best practices.
• Thrives & deliver robust S&OP processes within a highly project-oriented business.
• Executive-level communication and decision-making skills, with the ability to present complex business scenarios and strategic recommendations clearly.
• Experience with planning systems (e.g., SAP IBP, Kinaxis, Oracle, Anaplan, Adaptive Planning) preferred.

Nice To Haves

• MBA or advanced degree preferred.

Responsibilities

• Own and continuously improve the end-to-end NAM S&OP process, calendar, and governance.
• Facilitate cross-functional alignment and resolve conflicts between demand, supply, and financial objectives.
• Partner with Product Management to integrate product lifecycle plans (launches, phase-ins/outs, promotions).
• Define and own North America’s S&OP/IBP strategic roadmap.
• Lead executive S&OP governance and enterprise decision frameworks.
• Shape portfolio, lifecycle, and commercial planning strategy.
• Own enterprise demand strategy by establishing forecasting governance, improving forecast quality, and enabling data-driven commercial planning decisions.
• Identify risks and opportunities associated with portfolio changes.
• Build organizational planning capability and succession.
• Influence enterprise-wide financial and operational trade-offs.
• Sponsor planning technology investments and analytics modernization.
• Lead cross-functional supply and demand integration to optimize service, inventory, capacity, and profitability while proactively mitigating enterprise risks.
• Enable fact-based decision-making through clear scenarios and recommendations.
• Drive accountability across functions for performance outcomes.
• Drive regional S&OP transformation through process modernization, digital planning capability, and scalable governance frameworks.
• Serve as strategic advisor to executive leadership on demand, supply, and business performance.

Benefits

• Annual market competitive bonus program
• “Thrive Program” which includes a suite of flexible work options
• Dedicated time to prioritize health and wellbeing (e.g., virtual Yoga or meditation sessions)
• Global Wellness paid day off to recharge
• “Give Back Day” to allow Crew an opportunity to make an impact in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Director