Director, Marketing Planning & Operations

Chime Financial•San Francisco, CA

11h•Hybrid

About The Position

We are hiring a Director of Marketing Planning & Operations to help scale how work gets done across our marketing organization. As our operational backbone, you’ll build the systems, planning processes, and rhythms that allow teams to move faster, spend smarter, and execute with clarity. You’ll sit at the center of marketing—partnering closely with the CMO and leadership team—to turn strategy into structured, high-impact execution.

Requirements

10+ years of experience in marketing ops, business ops, or management consulting in high-growth environments
Built OKR and planning systems that drive real accountability and measurable outcomes
Owned multi-million dollar marketing budgets and improved forecasting and investment decisions
Designed and implemented marketing workflows, governance, and operating systems that scale
Demonstrated fluency in AI and applied it to improve workflows (not just experimentation)
Exceptional program management and change management skills across complex organizations
Deep experience building and scaling JIRA workflows to support planning and execution

Responsibilities

Lead annual and quarterly marketing planning, translating business goals into clear OKRs, aligned budgets, and a centralized marketing calendar
Build and run a disciplined operating cadence (weekly, monthly, quarterly) that drives accountability without slowing teams down
Own end-to-end marketing budget management, including forecasting, visibility, and optimization
Design and scale workflows, governance, and systems that increase velocity and reduce friction across teams
Build and maintain a centralized marketing calendar with full visibility into campaigns, launches, dependencies, and capacity
Identify and operationalize AI across marketing workflows to improve output quality and efficiency
Develop and scale marketing operations talent and capabilities across the organization

Benefits

Bonus
Competitive equity package
401k match
Medical, dental, vision, life, and disability benefits
Generous vacation policy
Company-wide Chime Days
Company-wide paid days off
1% of your time off to support local community organizations
Annual wellness stipend
Up to 24 weeks of paid parental leave for birthing parents
12 weeks of paid parental leave for non-birthing parents
Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more
In-person and virtual events
Backup child, elder, and/or pet care
Subsidized commuter benefit