Director, Sales & Operations Planning - Residential

Bosch-HomeComfort•Wichita, KS

11d

About The Position

The Director, Sales & Operations Planning leads the S&OP process to align demand forecasts with supply chain and service capacity, and drives strategic growth initiatives in residential and light commercial HVAC markets. The role coordinates sales, operations, supply chain, and finance, and makes decisions balancing customer demand, inventory, and resource allocation. The position develops HVAC sales forecasts using market data, CRM insights, and historical trends; works with sales teams to establish growth targets and KPIs; and matches demand forecasts with production and service capacity. It oversees inventory planning, procurement, and logistics to prevent shortages or excess stock. The Director partners with marketing, engineering, and service teams, leads monthly S&OP meetings, tracks revenue, margin, and operational efficiency, and implements continuous improvement initiatives in HVAC service delivery. The role maintains communication among plant teams, sales teams, and leadership, leads and mentors the team, and promotes safety, accountability, learning, and continuous improvement.

Requirements

Bachelor’s degree in business administration, supply chain, or engineering.
At least 8 years of experience in sales operations, supply chain, or HVAC leadership.
Strong knowledge of HVAC systems, service operations, and energy efficiency markets.
Expertise in forecasting tools, ERP systems, and CRM platforms.

Nice To Haves

MBA.

Responsibilities

Lead the Sales & Operations Planning process to align demand forecasts with supply chain and service capacity.
Drive strategic growth initiatives in residential and light commercial HVAC markets.
Coordinate sales, operations, supply chain, and finance.
Make decisions balancing customer demand, inventory, and resource allocation.
Develop HVAC sales forecasts using market data, CRM insights, and historical trends.
Collaborate with sales teams to set growth targets and KPIs.
Match demand forecasts with production and service capacity.
Oversee inventory planning, procurement, and logistics to avoid shortages or excess stock.
Partner with marketing, engineering, and service teams to ensure customer satisfaction.
Lead monthly S&OP meetings to review performance and adjust plans.
Track revenue, margin, and operational efficiency metrics.
Implement continuous improvement initiatives in HVAC service delivery.
Maintain clear communication between plant teams, sales teams, and leadership.
Lead and mentor the team.
Promote a culture of safety, accountability, learning, and continuous improvement.