Director, Sales Operations & Field Excellence

Ferring Pharmaceuticals•Parsippany, NJ

2d•Hybrid

About The Position

As a privately-owned, biopharmaceutical company, Ferring pioneers and delivers life-changing therapies that help people build families and live better lives. Our independence helps us cultivate an entrepreneurial spirit and long-term perspective that enables us to achieve growth and scale, while remaining agile and true to our ‘people first’ philosophy. Built on a 70-year plus commitment to science and research, Ferring is relentless in its pursuit of science that drives powerful discoveries and therapies to help people build families, stay healthy, and stand up to the world’s oldest enemy: disease. The Director, Sales Operations & Field Excellence is responsible for leading the design, execution, and continuous optimization of field strategy and Sales Force Effectiveness (SFE) across Ferring Pharmaceuticals. The Director will establish and lead a field-focused Commercial Excellence capability, proactively identifying opportunities to improve field productivity, optimize processes, and drive measurable performance improvements in close partnership with Sales Leadership. This role serves as the enterprise Subject Matter Expert (SME) for Field Excellence, driving the strategic and operational framework behind segmentation, targeting, territory alignment, call planning, CRM governance, and omnichannel field enablement. As part of this scope, the role will also directly support and operationally lead SFE execution for the Uro Oncology Business Unit, ensuring strategic priorities are effectively translated into field execution. This is a hands-on player-coach role with direct leadership responsibility and strong succession potential within Commercial Operations. This role offers high visibility and the opportunity to shape the future of Field Excellence at Ferring. With Ferring, you will be joining a recognized leader, identified as one of “The World’s Most Innovative Companies” by Fast Company, and honored by Fortune with inclusion on its “Change the World List,” for addressing society’s unmet needs. Ferring US is also Great Places to Work® Certified, distinguishing it as one of the best companies to work for in the country.

Requirements

12+ years of experience in pharmaceutical commercial operations, field operations, or Sales Force Effectiveness.
Proven experience managing and developing teams.
Deep expertise in SFE, segmentation and targeting, territory alignment, and field analytics.
Strong knowledge of pharmaceutical data sources including IQVIA, DDD, Exponent, LAAD, claims, and Specialty Pharmacy data.
Demonstrated ability to translate complex data into actionable field strategies.
Experience partnering closely with Sales Leadership and engaging directly with field teams.
Experience acting as a bridge between business, IT, and Data teams.
Experience supporting or leading CRM and commercial system implementations.
Experience working in lean environments with high operational ownership.

Nice To Haves

Oncology or specialty pharmaceutical experience.
Experience supporting product launches or growth-stage brands.
MBA or advanced degree.

Responsibilities

Lead the design and evolution of field deployment strategy, including sizing, structure, and resource allocation, ensuring alignment with business priorities and market dynamics.
Own the end-to-end segmentation, targeting, and call planning approach, ensuring that field efforts are focused on the highest-value opportunities and aligned with brand strategy.
Drive territory alignment and deployment optimization, balancing workload, opportunity, and coverage to maximize field effectiveness.
Conduct and interpret field-focused analytics, including productivity assessments, ROI analysis, to continuously refine field strategy.
Integrate multiple data sources (IQVIA, DDD, Exponent, LAAD, claims, and SP data) to develop a comprehensive understanding of market dynamics and field performance.
Translate complex data and insights into clear, actionable recommendations that can be effectively implemented by field leadership.
Partner closely with the Analytics team to ensure robust data inputs, while owning the business interpretation and application for field execution.
Lead cross-functional initiatives with Marketing, IT, Data Governance, and external vendors to operationalize SFE strategies and ensure seamless execution.
Ensure alignment across data, systems, and field strategy to enable consistent and effective execution.
Establish strong partnerships with Sales Leadership at all levels to understand evolving business needs and identify opportunities to improve field performance.
Engage directly with the field organization on a regular basis to gather insights, challenge existing processes, and identify opportunities for improvement.
Lead the development and execution of field-focused Commercial Excellence initiatives aimed at increasing productivity, simplifying processes, and enhancing overall effectiveness.
Conduct ongoing reviews of field processes, tools, and workflows to identify inefficiencies and implement solutions that reduce administrative burden and improve focus on customer engagement.
Translate field insights and analytics into strategic and operational initiatives, ensuring alignment with business objectives.
Lead cross-functional efforts to implement improvements, ensuring accountability, clear milestones, and measurable outcomes.
Establish governance and tracking mechanisms to monitor performance and ensure sustained impact of implemented initiatives.
Oversee CRM governance and optimization, ensuring systems effectively support field needs and drive high adoption.
Serve as the key liaison between Commercial, IT, and Data teams to prioritize and implement system enhancements.
Support the implementation of commercial technologies and ensure alignment between business requirements and technical solutions.
Ensure high standards of data quality and operational integrity (including DCR processes).
Drive omnichannel readiness, ensuring the field is equipped to effectively engage customers across multiple channels.
Lead and develop the Sales Force Effectiveness and Customer Engagement teams, fostering a high-performing and accountable culture.
Set clear expectations, priorities, and performance standards aligned with business goals.
Provide ongoing coaching and development to team members, building capabilities and preparing future leaders.
Promote a culture of data-driven decision-making, collaboration, and continuous improvement.
Demonstrate leadership maturity and readiness for expanded responsibilities within Commercial Operations.