Director, Operations Excellence

Wingstop•United States,

3h•Onsite

About The Position

The Director, Operations Excellence, is responsible for defining, measuring, and elevating operational performance across Corporate and Brand Partner restaurants. This role serves as the system architect of operational performance, establishing the standards, metrics, and insights that enable consistent execution at scale. The Director does not own field execution. Instead, this role ensures: Clear definition of performance standards (what “great” looks like), Accurate and scalable measurement systems (how performance is tracked), Identification of performance gaps and trends (where improvement is needed), Data-driven strategies to raise the performance floor across the system. This role has enterprise-wide influence across Corporate and Brand Partner operations, ownership of operational performance frameworks, reporting, and scorecards, and direct impact on brand consistency and standards, same store sales performance (via insights and drivers), operational efficiency and waste reduction, and compliance and risk mitigation. This role enables better decisions, faster alignment, and improved execution across the organization.

Requirements

10+ years in multi-unit restaurant or operations leadership
Proven track record of improving performance at scale
Experience building or managing performance dashboards and KPIs
Strong cross-functional leadership and project management experience
Data & Analytical Acumen – Ability to translate complex data into actionable insights
Systems Thinking – Designs scalable frameworks that drive consistency
Operational Expertise – Deep understanding of restaurant-level execution
Influence Without Authority – Drives alignment across cross-functional teams
Strategic Problem Solving – Identifies root causes and implements sustainable solutions

Responsibilities

Design and manage enterprise-wide operational performance frameworks
Establish KPIs for QSC, food safety, and operational efficiency
Build dashboards and scorecards that provide clear, actionable visibility
Translate data into insights that drive operational and financial performance
Identify key drivers of Same Store Sales and connect them to execution
Define and evolve the Brand Scorecard and performance benchmarks
Measure and report performance variability across the system
Identify trends and gaps to inform enterprise priorities
Ensure all standards are measurable, transparent, and consistently applied
Quantify gaps between top and bottom performers
Develop strategies to systematically raise the performance floor
Identify inefficiencies impacting throughput, cost, and guest experience
Drive enterprise focus on consistency, not just peak performance
Evaluate effectiveness of cross-functional initiatives
Track adoption, performance, and ROI against defined success metrics
Ensure initiatives are measurable and operationally executable
Provide visibility into impact to inform future decisions
Monitor adherence to operational and food safety standards through reporting
Identify systemic compliance gaps and escalate insights
Ensure accountability is driven through transparency and data visibility
Partner with Operations, Finance, Technology, Learning, and QA
Ensure alignment between enterprise strategy and field execution
Influence decisions through data, insights, and clear performance narratives
Establish a clear, enterprise-wide view of operational performance
Reduce variability between top and bottom performing locations
Improve Brand Scorecard performance and consistency
Enable data-driven decisions across Operations and leadership teams
Identify and influence key drivers of Same Store Sales
Improve operational efficiency and reduce waste
Ensure strong compliance with food safety and brand standards
Drive scalable systems that support long-term growth
Design and implement enterprise operational performance frameworks and scorecards
Define KPIs across QSC, food safety, and operational efficiency
Build and evolve dashboards and reporting tools for visibility at all levels
Analyze data to identify trends, gaps, and performance drivers
Quantify and reduce performance variability across the network
Evaluate effectiveness and ROI of cross-functional initiatives
Monitor compliance through audits and reporting systems
Translate insights into clear, actionable recommendations for leadership
Partner cross-functionally to ensure initiatives are measurable and executable
Support the organization in raising the performance floor at scale

Benefits

Unlimited paid time off for exempt employees
One paid volunteer day of your choice
Competitive bonus structure for eligible roles
Team member stock purchase plan
Health savings or flexible spending account options
401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
Comprehensive medical, dental, and vision benefits
Basic life and AD&D insurance provided
Pet insurance
Education Assistance
Wellness reimbursement program
Paid maternity and paternity leave
Lunch provided every Tuesday and Thursday in office
Discount on Wingstop gift cards
Onsite game room