Director, Sales Operations and Field Effectiveness

Moderna • Cambridge, MA

6d • $183,800 - $330,300 • Hybrid

About The Position

Moderna is hiring a Director, Sales Operations and Field Effectiveness to build and optimize the operational infrastructure, analytics, field operating model, account management approach, and field capabilities needed to translate commercial strategy into consistent execution, launch readiness, and an exceptional customer experience. The position supports preparation for Moderna’s first commercial oncology therapeutic, intismeran autogene (INT), a personalized mRNA therapy being developed with Merck, and will help establish foundational capabilities for Moderna’s growing oncology business.

Reporting to the VP of Sales, this individual contributor will serve as a strategic partner to Moderna’s commercial leadership and alliance partner. The role integrates account management, analytics, performance management, field communications, training insights, CRM capabilities, and alliance-partner ways of working into an operating model capable of supporting a personalized oncology therapeutic launch. The role has significant enterprise influence but no direct people-management responsibility.

The position also helps build Moderna’s oncology commercial capabilities and shape systems, processes, and ways of working that support the launch of INT and the evolution of the oncology business. The role may identify responsible uses of Generative AI and other advanced digital tools within field operations, consistent with Moderna’s governance and compliance expectations.

Requirements

• Bachelor’s degree required.
• 10+ years of progressive experience in pharmaceutical or biotech sales leadership, commercial operations, business excellence, and field enablement roles.
• Significant oncology experience, including supporting launches, building operations capabilities, and developing field excellence solutions to ensure strong performance and execution.
• Demonstrated knowledge of field force sizing and design, targeting, incentive compensation, business planning, and CRM systems.
• Strong analytical skills and the ability to translate complex sales data, account information, and market knowledge into actionable insights for the field organization.
• Exceptional collaboration, communication, and leadership skills in a dynamic environment with multiple cross-functional partners.
• Ability to access export-controlled information in accordance with U.S. law; only U.S. persons (citizens, permanent residents, asylees, or refugees) are eligible for this position.

Nice To Haves

• Experience executing in an alliance relationship.
• Experience working in an innovative, dynamic, rapidly evolving organization.
• An ownership mindset, including the ability to manage change and maintain a solutions-oriented mindset.
• Experience using commercial data, digital platforms, automation, and artificial intelligence to enhance operational efficiency and field effectiveness.
• Desire to make an impact at a high-growth, transformational company described as Bold, Relentless, Curious, and Collaborative.

Responsibilities

• Partner with the VP of Sales, Regional Business Directors, and alliance partners to develop and execute commercial strategy, including the field operating model, account management strategy, performance analytics, and performance management platform.
• Build and optimize operational processes and field capabilities to improve field effectiveness, efficiency, launch readiness, and customer experience across the combined field organization.
• Drive adoption and practical application of analytics tools that help field teams understand territory- and regional-level opportunities, support rigorous business planning, and establish performance and impact KPIs.
• Support territory-, regional-, and national-level business planning, providing field teams and leadership with insights, processes, and operating mechanisms for coordinated execution.
• Work with the Training Lead to assess field performance, identify capability gaps, and implement targeted solutions to strengthen field effectiveness and commercial impact.
• Collaborate internally and with the alliance partner to establish field communication and feedback mechanisms that promote coordination, timely issue resolution, and alignment with commercial leadership.
• Partner with Strategic Insights and Customer Engagement teams to maximize analytics and CRM tools, capture actionable field feedback, and lead enhancements to field execution and customer experience.
• Lead the design, implementation, and ongoing optimization of field incentive compensation programs with Commercial leadership and cross-functional stakeholders, aligning programs with performance and business objectives.
• Collaborate with Legal and Compliance to align field operational processes, programs, and ways of working with company policies and applicable compliance standards.
• Work across Commercial leadership, Regional Business Directors, field teams, cross-functional partners, and the alliance partner to drive alignment and execution without direct people-management responsibility.
• Identify opportunities to responsibly apply Generative AI and other advanced digital tools in field operations, such as insight generation, business planning, field-feedback synthesis, and improving commercial analytics usability, within governance and compliance expectations.
• Help build Moderna’s oncology commercial capabilities and shape systems, processes, and ways of working to support the INT launch and the evolution of the oncology business.

Benefits

• Competitive healthcare and voluntary benefit programs.
• Well-being resources, including fitness, mindfulness, and mental health support.
• Family planning benefits, including fertility, adoption, and surrogacy support.
• Paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown.
• Savings and investment programs.
• Location-specific perks and extras.
• Potential eligibility for an annual discretionary bonus, other incentive compensation, or an equity award, subject to company plan eligibility criteria and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director