Director, Field Effectiveness, Obesity and Related Conditions

Amgen • Thousand Oaks, CA

1d

About The Position

Amgen is seeking a Director, Field Effectiveness, Obesity and Related Conditions, to lead a team that enables, advises, and supports the sales force in achieving performance effectiveness through insights, excellence, and efficiency. The role is part of the US Field Excellence team, which supports the sales organization by optimizing the field experience across Field Effectiveness, Incentive Compensation, Field Operations, and Field Systems and Capabilities Transformation.

The Director is accountable for program management and oversight of the functional plan and execution of field effectiveness programs and initiatives. The role develops the department’s organizational design, roles, responsibilities, goals, and objectives; leads or co-leads special initiatives; monitors field performance; coordinates field-force projects; and manages and develops a team. The Director also collaborates with the Global Commercial Capabilities & Innovation organization and monitors industry and marketplace trends to evolve capabilities in response to business needs.

The preferred arrangement is a flexible commuter role to the Thousand Oaks, California office, working on-site two to three days per week. Deerfield, Illinois, or a remote option will also be considered. The position reports to the Senior Director, US Field Excellence, Obesity and Related Conditions.

Requirements

• Doctorate degree and 4 years of sales analytics and/or field effectiveness experience; or master’s degree and 8 years of such experience; or bachelor’s degree and 10 years of such experience.
• At least 4 years of experience directly managing people and/or leadership experience leading teams, projects, or programs, or directing resource allocation. This experience may run concurrently with the required technical experience.
• Collaborative leadership capability.

Nice To Haves

• Experience building and developing high-performing teams.
• Creative and innovative strategic thinking, with the ability to influence sales leadership.
• Strong analytical and critical-thinking skills to diagnose business issues and develop or adjust strategies, plans, and tactics to achieve business objectives.
• Ability to lead cross-functional teams in identifying, prioritizing, and implementing improvements to field operations processes.
• Ability to work effectively with stakeholders to ensure alignment and support for initiatives.
• Ability to communicate the vision, goals, and progress of initiatives clearly to stakeholders at all organizational levels.

Responsibilities

• Lead a team that enables, advises, and supports the sales force to improve performance effectiveness through insights, excellence, and efficiency.
• Manage programs and oversee the functional plan and execution of field effectiveness programs and initiatives.
• Develop the department’s organizational design, roles and responsibilities, and goals and objectives.
• Lead or co-lead special initiatives and projects, including sales force size and structure and launch readiness.
• Monitor field performance and execution, identify issues and opportunities, and recommend solutions or course-correction tactics.
• Coordinate execution and pull-through of field-force projects, including customer targeting, field reporting, field alerts and suggestions, omnichannel and digital initiatives, and field transformation.
• Manage and develop team members by providing guidance, coaching, and training.
• Collaborate with the broader Global Commercial Capabilities & Innovation organization to align and support timely, accurate field effectiveness processes and deliverables.
• Monitor industry trends and the marketplace to evolve capabilities in response to competition and changing business needs.
• Optimize the field insight process and ensure efficient, high-quality reporting.
• Lead cross-functional improvements in field-force effectiveness, including digital tools.
• Provide cross-functional teams with expertise and guidance on field-force activities based on experience and industry trends.
• Serve as liaison to operational delivery teams for support escalations, new projects, and process recommendations to support field satisfaction.
• Plan and manage cross-functional initiatives to drive key business results.

Benefits

• Retirement and Savings Plan with generous company contributions
• Group medical coverage
• Dental coverage
• Vision coverage
• Life insurance
• Disability insurance
• Flexible spending accounts
• Discretionary annual bonus program, or a sales-based incentive plan for field sales representatives
• Stock-based long-term incentives
• Time-off plans
• Flexible work models where possible
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Director