Director, Sales Engineering

Segra•Dallas, TX

2d•Onsite

About The Position

The Director of Sales Engineering leads a geographically distributed team of Sales Engineers supporting enterprise and government customers. This role partners closely with Sales and cross‑functional teams to drive revenue growth, deliver technically sound solutions, and ensure a strong customer experience from pre‑sale through activation. This leader is both strategic and hands‑on—providing direction, coaching, and oversight while enabling the sales organization with deep technical expertise, strong process discipline, and effective collaboration across the business.

Requirements

Bachelor’s degree in Business, Information Technology, Telecommunications, Engineering, or equivalent experience
8+ years in telecom pre‑sales technical roles or 3+ years in Sales Engineering leadership
Strong knowledge of fiber networks, metro Ethernet, transport delivery, IP services, SD‑WAN, voice solutions, and cloud environments
Solid understanding of the OSI model, network design, and telecom installation workflows
Experience with financial modeling, ROI calculations, pricing, and profitability analysis
Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Visio) and mapping/GIS tools
Proven people leader with experience managing geographically dispersed teams
Strong communicator with the ability to translate technical concepts to non‑technical audiences
Highly organized, analytical, and comfortable managing multiple priorities
Collaborative, adaptable, and solutions‑oriented
Demonstrates integrity, accountability, and a customer‑first mindset

Nice To Haves

Telecommunications certifications preferred (e.g., CCNA, CCNP, MEF)

Responsibilities

Lead, coach, and develop a team of Sales Engineers providing pre-sales technical support
Partner closely with regional Sales leadership to align technical strategy with revenue goals
Serve as a key liaison between Sales, Operations, Project Management, and Product teams to support successful customer deployments
Oversee solution design for complex opportunities, RFP responses, and out‑of‑scope requests
Ensure consistent, accurate, and ethical communication of product capabilities and solutions
Drive standardized processes, tools, and best practices across all markets
Support customer escalations and help ensure a positive overall customer experience
Provide ongoing training to the sales organization on products, technology, and industry trends
Prepare and review KPIs, forecasts, and performance metrics
Recruit, hire, onboard, and develop Sales Engineering talent
Partner with Product Development on new service launches and enhancements