Director, Sales & Customer Success

Evidence Based Associates•Las Vegas, NV

12d•$160,000 - $170,000•Remote

About The Position

Empower Community Care is seeking an experienced, hands-on Director, Sales & Customer Success to build and lead its specialty sales and customer success teams. The role will bring structure, coaching, and consistency to Specialty Sales Reps currently aligned to individual programs, while helping architect and lead a transition toward a regional pod model. The director will manage reps aligned to community-based clinical programs, early childhood and prevention programming, assessment and behavior-change tools, and the Customer Success function. The position reports to the Chief Growth Officer and partners closely with Enterprise Sales Reps, who report directly to the CGO, to coordinate customer relationships and hand-offs across Empower’s offerings. This foundational leadership position will establish rigorous pipeline and forecasting practices, manage day-to-day sales execution, and propose hiring plans for CGO approval. The director will help operationalize collaboration between Enterprise and Specialty Sales, develop the regional pod model and its supporting processes, and support Empower’s shift from a house of brands to a unified platform. The role also drives cross-sell and expansion across the portfolio, represents Empower at industry events, and works with RevOps, Customer Success, Implementation Success, and Program Delivery to support a coordinated customer experience from sale through implementation and renewal. The director is expected to identify and implement AI-enabled workflows and sales automation that reduce manual work and improve productivity, forecasting, and customer responsiveness. This is a remote, computer-based position involving approximately 25–35% travel for meetings, client engagements, and industry conferences. Base salary is $160,000–$170,000 per year. OTE (base plus target incentive) is $200,000–$212,500, with upside above target for exceeding plan.

Requirements

Bachelor’s degree in business, healthcare administration, or a related field; equivalent experience is considered.
7+ years of progressive sales experience, including 3+ years directly managing and coaching a field or specialty sales team; healthcare, behavioral health, human services, or public-sector-adjacent experience is ideal.
Demonstrated success building or scaling a sales function and translating high-level structures into working processes, tools, and team habits.
Strong pipeline management and forecasting discipline, with hands-on CRM fluency.
Ability to coach teams selling complex, consultative offerings to multiple buyer types and guide when opportunities should be routed between system-level and program-level buyers.
Excellent coaching, communication, and cross-functional collaboration skills, including the ability to work with sales, marketing, RevOps, Customer Success, and program delivery leaders.
Direct hiring experience, including sourcing, interviewing, and building a business case for candidates, and comfort proposing hiring plans for executive approval.
Experience leading or managing a customer success, account management, or renewal function.
Experience partnering with a RevOps, sales operations, or CRM administrator function and influencing CRM processes and data standards without directly owning the system.
Genuine enthusiasm for using AI and modern sales tools to improve productivity, with a track record of introducing tools or workflows that sales reps adopt.
Ability to maintain strict confidentiality and comply with internal data governance and confidentiality policies.
Ability to travel approximately 25–35% of the time for in-person meetings, client engagements, and industry conferences.
Successful completion of a background check is required, consistent with applicable law and company practices.

Nice To Haves

Experience in behavioral health, evidence-based programs, child and family services, human services, education, or criminal justice/juvenile justice markets.
Experience selling or managing sales to government and managed care organization buyers, including familiarity with multi-year, multi-program contract vehicles.
Experience designing or refining commission plans and territory structures alongside RevOps or sales operations.
Experience leading a sales team through a structural transition, such as moving from individual contributor roles to a pod, squad, or territory-team model.
Experience supporting brand or portfolio consolidation toward a unified market-facing identity or platform story.
Experience representing an organization at industry conferences and converting conference presence into pipeline, partnerships, or brand visibility.
Hands-on experience with AI-enabled sales tools, such as AI note-taking, call intelligence, prospecting, or proposal automation, and sound judgment about privacy, accuracy, and human review.
Experience in a lean, fast-moving commercial organization where the leader is expected to be both strategic and hands-on.
Direct experience with HubSpot is strongly preferred.
Familiarity with NetSuite is a plus.

Responsibilities

Lead, coach, and develop Specialty Sales Reps and Customer Success team members, setting consistent expectations for pipeline discipline, activity, and quota attainment.
Propose sales organization headcount, hiring sequence, and role design; source and interview candidates and recommend hires for final approval by the Chief Growth Officer.
Partner with the CGO and Enterprise Sales Reps to establish collaboration rules, deal routing, and account hand-offs between enterprise- and program-level sales conversations.
Manage day-to-day sales activity, including pipeline reviews, forecasting, deal coaching, territory and account assignment, and performance management.
Partner with the Sales/RevOps Manager on pipeline stages, forecasting logic, activity tracking, and reporting, ensuring CRM processes reflect how the team sells and align with NetSuite revenue and contract data.
Identify and implement AI-enabled workflows and automation for prospecting, call preparation, proposal generation, CRM hygiene, and reporting.
Partner with the CGO and RevOps to design and lead the transition toward a regional pod model, including defining pod structure, sequencing rollout, and building commission, territory, and process infrastructure.
Support the evolution from a house of brands to a unified Empower platform and help sales and business development represent the organization consistently in the market.
Drive cross-selling and expansion across Empower’s subsidiary brands, ensuring reps understand the portfolio and engage Enterprise or other Specialty Reps appropriately on joint opportunities.
Attend industry conferences and events to build brand awareness, represent Empower, and develop networking, pipeline, and partnership opportunities.
Build and execute onboarding and ramp plans for new and existing sales hires, with clear productivity and quota-readiness milestones.
Partner with Implementation Success and Program Delivery on clean sales-to-implementation hand-offs and feedback on adoption and renewal signals.
Provide the CGO and executive leadership with regular, decision-oriented pipeline, forecast, team-performance, hiring, and pod-transition updates.
Represent field sales perspectives in go-to-market strategy, marketing plans, and product and program feedback loops.