Director, Sales Compensation

ServiceTitan•US CA Remote, CA

13d•$185,300 - $297,400

About The Position

The Director - Sales Compensation Strategy & Operations is an integral role on the Revenue Strategy & Operations team, owning incentive compensation plans across more than 500 production roles in the business (Sales Dev, New Logo Sales, Cross Sell/Upsell, Fintech, Post Sales) that drive ServiceTitan’s sustainable growth. This leader will maintain a deep understanding of ServiceTitan’s GTM, broader company strategy and industry best practices to align incentives with our company outcomes. Furthermore, this individual will be an AI champion, driving process improvements and analytics aimed at both increasing accuracy and the quality of recommendations / decision making. Explicitly, this is a cross-functional, high impact role requiring extreme ownership in partnership with ServiceTitan’s senior leaders to achieve the dual mandate of operational excellence & extraordinary outcomes in ServiceTitan’s production team.

Requirements

8-10+ years of work experience in a combination of high growth tech companies and/or management consulting and 3+ years of experience leading high performing teams
Functional experience in Sales/incentive compensation including experience with at-scale organizations (e.g., SOX compliance processes or similar)
Experience conducting quantitative and qualitative analyses (e.g. customer research, data analysis, competitive benchmarking, etc.)
Comfort with analyzing processes, identifying automation opportunities and executing to completion, leveraging traditional Sales Compensation tools (e.g., Captivate, Xactly) as well as AI-powered workflows
Demonstrated excellence in cross-functional communication and collaboration, with the ability to simplify and explain complex problems to stakeholders of all levels
Ability to distill complex issues into concrete action plans; manage execution; and drive results
Energized by ambiguity and dynamic, fast-paced working environments that provide a diverse experience and opportunity to tackle different problems
Track record of leading, growing and developing high performing teams

Responsibilities

Develop & Implement incentive compensation plans that motivate Titans and align compensation outcomes with ServiceTitan’s strategy, partnering with Sales leadership & People operations
Continuously analyze effectiveness of incentive compensation plans in achieving ServiceTitan’s strategy and recommend adjustments & pivots when appropriate to balance simplicity & driving specialized outcomes
Research industry best practices across B2B SaaS and adjacencies to appropriately benchmark and ensure ServiceTitan is at the cutting edge of incentive compensation
Present insights and recommendations to senior leaders and cross-functional stakeholders to drive decision making
Drive day-to-day incentive compensation operations including monthly payouts and accruals in partnership with Finance & Accounting
Consistently improve day-to-day processes, consistently evaluating and streamlining to ensure nothing falls through the cracks
Partner and collaborate cross-functionally with Operations, Finance, HR and Sales leaders
Lead and develop a team of high performing compensation professionals

Benefits

Flexible time off
Learning and development opportunities
Comprehensive onboarding program
Leadership training
Bonusly
Peer-nominated awards
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
FSA and HSA
401k match
Telehealth options including memberships to One Medical
Parental leave and support
Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement
On demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools