Director, Sales and Service (Virginia Commonwealth University)

Playﬂy Sports•Richmond, VA

2d•$70,000 - $73,000•Onsite

About The Position

Playfly Sports is looking for a Director, Sales and Service to join our team at Virginia Commonwealth University (VCU). This position, as department head, will manage all ticket sales and service. Inventory available for sale may include season tickets, season ticket upgrades and add-ons, group tickets, partial/ mini-plan ticket packages, single game tickets, and donations to the Athletic Department. The Director is responsible for directing ticket sales for all ticketed sports to generate new revenue, servicing existing accounts, and managing Aspire staff. The Director will also have individual sales goals.

Requirements

Minimum of 3-5 years of sports ticket sales experience with at least 2 years of leadership experience preferred
Bachelor’s Degree preferred but not required
Experience with ticketing software (Paciolan) and CRM programs preferred
Excellent communication, presentation and listening skills. Must be able to communicate equally well with executives, staff, and fans at all levels
Strong organizational, administrative and time management skills
Proven problem-solving ability
Computer proficient (Microsoft Word, Excel, Outlook)
Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company

Responsibilities

Utilize a nondiscriminatory approach that provides equal opportunity for employment and advancement, embracing and encouraging our employees’ differences, and championing an environment where every team member feels valued
Recruit and hire sales and service team members with diversity of age, race and ethnicity, gender, experiences, thinking styles, perspectives etc.
Train and supervise sales and service staff
Monitor, manage and evaluate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals, follow up with appropriate feedback and direction for development
Lead, motivate, develop and retain Sales and Service staff for future succession within the department and Playfly Aspire Group organization
Ensure adherence to all Company Policies, including an acute focus on the Diversity, Equity and Inclusion and Discrimination and Harassment policies, engaging with Human Resources as appropriate
Run day-to-day operations of the Fan Relationship Management Center profitably while exceeding client expectations in revenue generation and customer service
Act as the principal liaison of Playfly Aspire Group with the athletic department
Develop and execute approved annual business, sales plan and operating budget
Develop, present, and communicate ticket sales strategies, procedures, and processes
Identify, explore, and research new sales opportunities to include season ticket and group sales target markets
Develop the ticket sales program in the following areas: new business generation, sales leadership, development of sales strategies, sales training, development of best sales practices and results tracking and reporting
Provide recommendations to Playfly Aspire Group and athletic department on marketing, promotions, sales strategies, and community ticket/ sampling programs etc
Track and report daily, weekly, and monthly sales figures and relevant accountability reports
Handle accounting, partner invoicing, commission reporting, staff timecard/payroll approval etc
Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions, and programs
Other job-related duties as assigned