Director, SAGE Center Harlem

Services and Advocacy For•New York, NY

9h•Onsite

About The Position

The Center Director oversees daily operations at the SAGE Center, including staff supervision, program delivery, budget management, community engagement, and compliance with NYC Department for the Aging (DFTA) and agency requirements. The role leads center operations, strengthens systems and processes, supports staff development and performance, and ensures services are responsive to LGBTQ+ older adults. The Director is accountable for high-quality service delivery, community partnerships, data-informed decisions, and an inclusive, culturally responsive environment that advances SAGE’s mission. The position is full-time and non-exempt, based onsite at SAGE Center Harlem in New York City. The schedule is approximately 35 hours per week, 10:00 a.m. to 6:00 p.m.; some evenings, weekends, holidays, and occasional travel are required. The salary is $92,000 per year.

Requirements

Bachelor’s degree with at least 4 years of nonprofit program management experience, including supervision, or an equivalent combination of education and experience.
Experience managing budgets, grants, and program deliverables.
Strong data tracking, reporting, and performance monitoring experience.
Knowledge of nonprofit operations and program management systems.
Ability to manage multiple priorities and meet deadlines.
Excellent leadership, communication, and organizational skills.
Strong interpersonal skills and ability to work with diverse communities.
Commitment to diversity, equity, and inclusion.
Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
NYC Food Handler’s License, or ability to obtain one early in employment.

Nice To Haves

Experience working with LGBTQ+ and/or BIPOC communities.
Familiarity with NYC Department for the Aging (DFTA) guidelines.
Bilingual English/Spanish skills; strongly preferred.

Responsibilities

Manage daily center operations, including congregate meals, the food pantry, and program delivery.
Develop and maintain operational schedules; evaluate workflows and implement improvements to efficiency and service quality.
Supervise Program Coordinators, staff, consultants, and volunteers; meet regularly with staff to plan and evaluate programming and operations.
Coordinate health, wellness, arts, education, and social programming, including in-person and virtual events.
Establish systems for tracking program logistics, attendance, and outcomes, and use participant and staff feedback to improve programming.
Review and optimize meal schedules and food pantry operations; ensure timely, safe food distribution and train staff in food safety and customer service.
Ensure compliance with NYC Department for the Aging (DFTA) standards.
Conduct staff check-ins, supervision, and performance evaluations; identify development needs and implement training plans.
Foster a collaborative, inclusive, and supportive work environment.
Develop and execute outreach strategies across digital, print, and community channels; increase program participation and visibility.
Partner with community organizations to expand programming and cultural offerings, and communicate schedules to participants and stakeholders.
Assess programs for service gaps and cultural responsiveness; design culturally competent programming and ensure language access, cultural awareness, and inclusion.
Use demographic data and community feedback to inform programming.
Oversee data collection, tracking, reporting, contract and funder submissions, outcomes, and performance metrics; ensure compliance with agency policies and government regulations.
Manage the center budget and grant funding, monitor expenditures, and collaborate with Development on funding opportunities.
Serve as liaison to the participant Advisory Council.
Partner with Care Management, Communications, and other Center Directors to support service delivery, promote programming, and align practices across sites.
Provide coverage for similar responsibilities when roles are vacant or team members are on leave.
Support SAGE’s participation in the Heritage of Pride Parade and/or other Pride Month events.
Perform other responsibilities and duties as assigned.

Benefits

Two medical insurance plan options, with a generous SAGE HRA contribution and premium subsidies.
Annually funded HRA of up to $5,000 for gender-affirming care not covered by medical insurance.
Dental and vision insurance with premium subsidies.
Safe harbor 401(k) plan with SAGE matching contributions of up to 5%.
Generous paid time off and office closures for holidays.
100% SAGE-paid family and medical leave for up to 12 weeks.
Eight weeks of sabbatical leave after seven years of employment.
100% SAGE-paid disability and life insurance, with the option to elect additional life insurance for the employee and dependents.
Medical and dependent care flexible spending accounts and transit pre-tax benefits.
Employee Assistance Program offering free, confidential support from licensed counselors.