Director Safety Quality & Patient Experience

Cleveland Clinic•Colesville, MD

20h

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Details Serving the needs of Garfield Heights and the Southeast communities of Cuyahoga County, Marymount Hospital is an acute care, faith-based hospital. Here, caregivers are guided by the Christian values of service, compassion, dignity and respect and live by the mission of providing world-class healthcare. As a part of our team, you will build a rewarding, lifelong career in a diverse and welcoming environment. As the Director of Safety, Quality and Patient Experience (SQPE), you will direct SQPE within Cleveland Clinic’s South Pointe Hospital, act as a member of the local leadership team and support unique challenges within South Pointe Hospital. SQPE Directors model Cleveland Clinic Core Values and behavioral standards, ensure compliance with reporting, accreditation and governance requirements, enable the safe, timely, effective, efficient, equitable and patient-centered (STEEEP) focus on SQPE, lead hospital SQPE departments to ensure consistency in application of assurance and improvement processes, and collaborate with subject matter expert leaders in nursing quality, accreditation, environmental health and safety (EHS), and more to drive the organization to a consistent approach to being the best place to get care anywhere. A caregiver in this position works 8:00am to 5:00pm.

Requirements

Bachelor’s degree in nursing, healthcare administration, business, engineering or a related field
Seven years of process improvement or quality management experience
Progressive quality and performance improvement research, leadership, supervisor or project team management experience
Certified Professional in Healthcare Quality (CPHQ) upon hire or within one year of hire
Strong communication, organizational and time management skills

Nice To Haves

Master’s degree
Healthcare experience
Certified Patient Safety Professional (CPPS), Healthcare Accreditation Certification Program (HACP), Certified Joint Commission Professional (CJCP), Certified in Infection Control (CIC) and/or Certified Patient Experience Professional (CPXP)
Process Improvement certification (Lean, Six Sigma, etc.)

Responsibilities

Collaborate with leadership and support teams to develop and maintain an integrated quality plan to achieve safety, quality and patient experience goals.
Act as an accountable partner for all clinical areas within their areas of responsibility
Communicate priorities to stakeholders at all levels and drive performance on hospital OKRs related to safety, quality, and patient experience.
Support the medical staff peer review and committees for quality improvement.
Ensure ongoing professional practice evaluation and focused evaluations are conducted thoroughly and justly.
Drive continuous improvement activity around quality, safety, and patient experience priorities and coordinate improvement projects.
Ensure continuous patient and survey readiness for the hospital and all associated outpatient locations.
Act as the local leader with the infection prevention department to reduce infections.
Measure and analyze data reflecting processes and outcomes prioritized by the hospital and Clinical Transformation Leadership Team.
Act as the local expert in safety and quality performance for the hospital.
Facilitate dashboard reviews, data analysis and decision-making from data.
Identify and address root causes to lead to sustainable improvement.
Act as a champion for continuous improvement utilizing the Cleveland Clinic Improvement Model.
Coach others to improve organizational capacity for improvement.
Manage the budget for the local quality department as a steward of limited resources.
Support enterprise improvement projects as necessary.
Develop relationships with skilled nursing facilities, home care agencies, and other groups that support the patients served by the hospital.
Present to the governing body on quality performance and goals.
Ensure productivity, performance, and engagement of local clinical transformation team members regardless of reporting relationships.
Manage SQPE at a multiple campus hospital under a single Medicare provider number or a large specialized medical center as defined by Vizient but does not dual hat as a submarket leader.