Director, Quality & Patient Safety (Acute Clinician)

Sutter Health•Castro Valley, CA

1d•Onsite

About The Position

Works as part of the operations leadership team to accelerate the measureable and continual progress in meeting the organization's quality objectives. Works collaboratively with Medical Directors, Chief Medical Officers (CMOs), operational executives, and quality and patient safety executives to develop the strategic plan, set direction, and evaluation of clinical quality management programs. Responsible for overall management of activities and resources as related to planning, budgeting, organizing, staffing, directing, monitoring, controlling, and coordinating the work efforts of the department. Provides direction and ensures effective implementation of the Quality Improvement Program for acute services. Assimilates information to proactively develop quality activities aligned with (affiliate name) strategies and values. Proactively builds strong teams and business relationships, both internally and externally. Serves as a resource and subject matter expert (SME) on aspects of the quality program to develop and influence improvement strategies. Has significant responsibility for working with the organization to pursue operational improvements and efficiencies; supporting the development and implementation of clinical assessment/process improvement and redesign. Pursues opportunities for work that adds value and eliminates waste and redundancy for the organization to help achieve and retain optimal quality outcomes.

Requirements

Bachelor's degree in Management, public health, nursing, business administration, organizational leadership or related field or equivalent education/experience.
RN-Registered Nurse of California.
12 years of experience in an acute hospital, which includes experience in a role with leadership/supervisory responsibility, and experience in quality assessment, performance improvement, or continuous quality improvement.
12 years of experience in a clinical setting.
12 years of experience in Project Management in a healthcare setting.
12 years of experience directly related to the creation, manipulation, and management of complex data sets, analytical tools, and database applications for healthcare organizations.
Leadership and management skills required.
Demonstrated leadership skills in a complex environment with the ability to plan, set, and accomplish multiple objectives.
Proven ability to select, lead, motivate, and grow professional staff.
Expert skills in verbal and written communication when the stakes are high.
Ability to work collaboratively with physicians, hospital executives, health plan personnel, governmental personnel, and colleagues in the foundation and Sutter Health.
Ability to prioritize, make decisions, and set clear expectations for others.
Must be computer-literate, especially with spreadsheet and word-processing software.
Must have detailed knowledge of the clinical, business, operational, and financial, and regulatory/compliance aspects of commercial and governmental capitated health care programs.
Must be well-versed in medical foundation, medical group organization, and structure.
Knowledge of state and federal regulations governing immunity for peer review confidentiality.
Working knowledge of Total Quality Management (TQM)/Continuous Quality Improvement (CQI) in clinical settings.
Knowledgeable about health care law, regulations, accreditation requirements, and clinical standards of practice.
Understand business planning, including analysis, statistics, budgeting, feasibility studies, and implementation.
Ability to function independently with minimal management.
Understands risk management principles and processes.

Nice To Haves

Project management training or certification.
Lean Six Sigma Black Belt Certification or significant experience in the use of lean concepts, and willing to become certified.

Responsibilities

Develop the strategic plan, set direction, and evaluation of clinical quality management programs.
Overall management of activities and resources as related to planning, budgeting, organizing, staffing, directing, monitoring, controlling, and coordinating the work efforts of the department.
Provide direction and ensure effective implementation of the Quality Improvement Program for acute services.
Develop quality activities aligned with affiliate strategies and values.
Build strong teams and business relationships, both internally and externally.
Serve as a resource and subject matter expert (SME) on aspects of the quality program to develop and influence improvement strategies.
Pursue operational improvements and efficiencies.
Support the development and implementation of clinical assessment/process improvement and redesign.
Pursue opportunities for work that adds value and eliminates waste and redundancy for the organization to help achieve and retain optimal quality outcomes.