Quality & Patient Safety Specialist

MiraVista Behavioral Health Center•Holyoke, MA

16h•$70,000 - $82,000

About The Position

Join us as a Quality & Patient Safety Specialist! Full time - 40 hours, Day shift As a Quality & Patient Safety Specialist for MiraVista in Holyoke, Massachusetts, youll bring your experience and knowledge where your voice matters. The Quality & Patient Safety Specialist plays a role in supporting the development, implementation, management, and sustainment of an organization-wide system of quality and safety. The Quality & Patient Safety specialist will support activities to strengthen the culture of safety with the goal of improving the reliability of a complex system.

Requirements

Bachelors degree required.
Minimum one (1) year experience in clinical quality/patient safety required.
Demonstrated knowledge and use of patient safety science and quality improvement methodologies / tools.
Must have interpersonal skills necessary to deal effectively with a administrative and clinical leadership, staff, Clinical Chairpersons, and other healthcare professionals
Ability to effectively interview individuals and groups from diverse professional backgrounds.
Maintain strictness confidentiality of information.
Ability to collect event information and organize into a coherent narrative.
Highly self-motivated.
Ability to manage multiple projects simultaneously and adhere to work deadlines.
Ability to inspire trust and be seen as someone who provides support and assistance.
Excellent verbal and written communication skills.
Excellent presentation skills including ability to speak before large audiences and prepare and provide Power Point presentations.
Excellent computer skills including Microsoft Office; ability to learn new computer applications such as adverse event reporting software.

Nice To Haves

Bilingual English/Spanish preferred.

Responsibilities

Creates and executes all aspects of project plans by leading, facilitating and managing multi-disciplinary quality and patient safety improvement projects with progressive independence; over sees and manages project management and logistics such as project timelines, agenda development, minutes and documents, slide decks and preparation of reports on project status and activities to various audiences; provides supportive management oversight for organization wide advancement of the culture of safety with progressive independence.
Has a working knowledge of patient safety science, IHI model for improvement, lean or other improvement methodologies and tools.
Performs risk surveys and assessments of various departments, services, and systems.
Participates in activities to use the incident reporting database to identify trends and opportunities to improve patient safety.
Participates in follow-up action plans required to minimize patient safety risks.
Participates in development, implementation, and evaluation of programming to promote the Vistas Culture of Safety.
Ensure effective data management for assigned quality improvement projects.
Has knowledge of measurement framework, and participates in the design, development, and implementation of data collection tools.
Provide support to multidisciplinary teams in the development, implementation, and evaluation of quality care initiatives for specific patient populations.
Develops and maintains positive, collaborative, supportive working relationships with the medical staff, nurses, administration, department management and staff.
Serves as database administrator, as requested by department leadership.
Help to ensure compliance with various codes, laws, rules, and regulations concerning patient care, including those mandated by state, federal agencies and compliance with the Joint Commission risk management standards.
Actively participates in in Joint Commission readiness preparation and surveys, and other surveys as guided by the department leadership.
Maintain awareness of legislative and regulatory activities related to quality and patient safety.
Helps ensure that quality and patient safety policies and procedures are communicated to employees.
Assists leaders with design of patient safety and risk management programs specific to their individual areas.
Periodically reports on quality and patient safety matters and prepare reports for department and committees.
Other duties as assigned by Director of Quality and Patient Safety