Director, Quality & Patient Safety (Acute Clinician)

Sutter Health•Castro Valley, CA

21h

About The Position

This position works as part of the operations leadership team to accelerate measurable and continual progress in meeting the organization's quality objectives. The role involves collaborating with Medical Directors, Chief Medical Officers (CMOs), operational executives, and quality and patient safety executives to develop strategic plans, set direction, and evaluate clinical quality management programs. The Director is responsible for the overall management of departmental activities and resources, including planning, budgeting, organizing, staffing, directing, monitoring, controlling, and coordinating work efforts. The position provides direction and ensures effective implementation of the Quality Improvement Program for acute services, proactively developing quality activities aligned with organizational strategies and values. It also focuses on building strong teams and business relationships, serving as a subject matter expert on quality programs, and driving operational improvements, efficiencies, clinical assessment/process improvement, and redesign to achieve optimal quality outcomes.

Requirements

Bachelor's degree in Management, public health, nursing, business administration, organizational leadership or related field or equivalent education/experience
RN-Registered Nurse of California
12 years of experience in an acute hospital, which includes experience in a role with leadership/supervisory responsibility, and experience in quality assessment, performance improvement, or continuous quality improvement
12 years of experience in a clinical setting
12 years of experience in Project Management in a healthcare setting
12 years of experience directly related to the creation, manipulation, and management of complex data sets, analytical tools, and database applications for healthcare organizations
Leadership and management skills
Demonstrated leadership skills in a complex environment with the ability to plan, set, and accomplish multiple objectives
Proven ability to select, lead, motivate, and grow professional staff
Expert skills in verbal and written communication
Ability to work collaboratively with physicians, hospital executives, health plan personnel, governmental personnel, and colleagues in the foundation and Sutter Health
Ability to prioritize, make decisions, and set clear expectations for others
Computer-literate, especially with spreadsheet and word-processing software
Detailed knowledge of the clinical, business, operational, and financial, and regulatory/compliance aspects of commercial and governmental capitated health care programs
Well-versed in medical foundation, medical group organization, and structure
Knowledge of state and federal regulations governing immunity for peer review confidentiality
Working knowledge of Total Quality Management (TQM)/Continuous Quality Improvement (CQI) in clinical settings
Knowledgeable about health care law, regulations, accreditation requirements, and clinical standards of practice
Understand business planning, including analysis, statistics, budgeting, feasibility studies, and implementation
Ability to function independently with minimal management
Understands risk management principles and processes

Nice To Haves

Project management training or certification
12 years of experience in lean and/or Lean Six Sigma Black Belt Certification or significant experience in the use of lean concepts, and willing to become certified

Responsibilities

Works as part of the operations leadership team to accelerate the measureable and continual progress in meeting the organization's quality objectives.
Works collaboratively with Medical Directors, Chief Medical Officers (CMOs), operational executives, and quality and patient safety executives to develop the strategic plan, set direction, and evaluation of clinical quality management programs.
Responsible for overall management of activities and resources as related to planning, budgeting, organizing, staffing, directing, monitoring, controlling, and coordinating the work efforts of the department.
Provides direction and ensures effective implementation of the Quality Improvement Program for acute services.
Assimilates information to proactively develop quality activities aligned with (affiliate name) strategies and values.
Proactively builds strong teams and business relationships, both internally and externally.
Serves as a resource and subject matter expert (SME) on aspects of the quality program to develop and influence improvement strategies.
Has significant responsibility for working with the organization to pursue operational improvements and efficiencies; supporting the development and implementation of clinical assessment/process improvement and redesign.
Pursues opportunities for work that adds value and eliminates waste and redundancy for the organization to help achieve and retain optimal quality outcomes.