Director, Risk Management

Capital One • McLean, VA

2d • Hybrid

About The Position

The Director, Risk Management is part of Capital One’s Business Continuity and Resilience Risk Management (BCRM) team within Operational Risk Management (ORM), in the Second Line of Defense. The role provides oversight and challenge of First Line of Defense risk-taking across Capital One businesses, including Credit Card, Bank, Auto, Retail, Commercial, and Enterprise Services. It also implements and oversees the company’s Operational Resilience Framework across the Enterprise, including compliance with applicable international regulatory requirements.

The Director helps ensure the team delivers its priorities effectively, works with stakeholders across the company, and serves as a thought partner on business continuity and resilience methodology. The role requires adapting to changing business and risk environments, communicating complex concepts clearly, and using data-driven, risk-based analysis to influence business partners. This is a hybrid position, subject to Capital One’s policy on required on-site presence at the designated office location.

Requirements

• Bachelor’s degree or military experience.
• At least 8 years of experience in risk management, business continuity, disaster recovery, operational resilience, or audit.
• At least 5 years of financial services industry experience or regulatory environment experience.
• At least 3 years of people management experience.
• At least 3 years of experience consulting with and presenting to senior executive leadership.

Nice To Haves

• Master’s degree in Business Administration (MBA), Finance, Risk Management, or a related analytical field.
• Proven experience in a Second Line of Defense risk management role, with a strong track record of challenging First Line of Defense business decisions across diverse lines of business.
• Deep familiarity with U.S. and international operational resilience and risk management regulatory standards, such as Federal Reserve SR 20-24, OCC guidelines, DORA, or Basel Committee principles.
• Certified Business Continuity Professional (CBCP/MBCP).
• Certified in Risk and Information Systems Control (CRISC).
• Certified Information Security Manager (CISM).
• Other operational risk or resilience designations.
• Experience leading data-driven risk analyses, developing risk-based hypotheses, and translating complex technical data into clear, narrative-driven executive reports.
• Experience overseeing corporate crisis management or incident response frameworks during high-impact, real-time events.

Responsibilities

• Oversee and challenge First Line of Defense risk-taking across Card, Retail, Commercial, Auto, and Enterprise Services lines of business.
• Implement and govern Capital One’s Operational Resilience Framework across the Enterprise, including driving compliance with international regulatory requirements.
• Respond to and report on crises and incidents, ensuring First Line of Defense responses are appropriate and Second Line of Defense Risk Management leadership remains informed.
• Understand emerging resiliency risks across the industry and within Capital One, and ensure the First Line of Defense is prepared to respond.
• Act as a thought partner on evolving business continuity and resilience methodology changes.
• Collaborate with stakeholders and leaders across multiple organizations to achieve objectives.
• Coordinate program-related activities and deliverables to support collaboration within the team and across stakeholder groups.
• Communicate complex technical concepts clearly, concisely, and actionably through written products and verbal communications.
• Oversee data-driven, risk-based analysis, beginning with problem identification or hypothesis development.
• Help maintain a high-performing team that delivers priorities effectively and efficiently.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being; eligibility varies by full-time or part-time status, exempt or non-exempt status, and management level.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Director