Director, Risk Management
About The Position
Advance Auto Parts’ Director, Risk Management is responsible for the strategic direction and management of the lifecycle of insured claims, primarily auto and general liability, workers’ compensation, and property claims, as well as claims under other insurance lines. The Director leads a team handling assigned claims and directly manages severe risk matters. Reporting to a Vice President, Legal, this role is the primary internal liaison with the company’s third-party administrator (TPA) and engages with carriers, outside counsel, actuaries, and other internal and external risk partners. The role supports claim resolution, claim metrics and reporting, loss mitigation, and optimization of total cost of risk. It calls for a nimble, analytical, and strategic leader with expertise evaluating and mitigating liability. The position is based at the company’s corporate headquarters in Raleigh, North Carolina, and is hybrid: four days in the office and one day remote.
Requirements
- 10+ years of progressive experience in risk management, corporate insurance, or a related discipline.
- At least 5+ years managing multiline insurance and a high-volume claims program, with a proven track record of developing and implementing claims management strategies.
- Bachelor’s degree in Risk Management, Insurance, Business Administration, Finance, or a related field.
- Excellent knowledge of insurance and claims management principles and related legal concepts.
- Hands-on claim resolution experience, attention to detail, and negotiation expertise.
- Ability to apply quantitative, data-driven decision-making, including interpretation of actuarial data, loss trends, and financial analyses, and translate claims data into actionable risk insights and expense management.
- Leadership, communication, executive comportment, and presentation skills; ability to influence and advise senior executives and develop a high-performing claims team.
- Ability to build trusted relationships with internal and external business partners.
- Commitment to process improvement, vendor management, and program and cost optimization.
- Familiarity with risk management information systems, such as Origami Risk or Riskonnect, and data visualization or analytics tools.
- Experience overseeing TPAs and managing TPA performance.
- Experience leading a team that manages and resolves claims.
Nice To Haves
- Experience in the retail industry, fleet-intensive operations, or other large-scale, multi-location business environments.
- Experience at a Fortune 500 or equivalent large-enterprise organization.
- AIC, CRMP, ARM, CPCU, or other risk professional designation.
- Master’s degree (MBA), Juris Doctor (JD), or other advanced degree.
Responsibilities
- Develop and implement enterprise-wide claims management frameworks, policies, and protocols.
- Direct claim strategies, monitor reserving accuracy, and manage claims to minimize total cost of risk.
- Supervise and develop the team in assessing, managing, and making decisions about assigned claims.
- Make decisions under uncertainty and pressure while balancing risk mitigation with business objectives and cost considerations.
- Oversee use of the risk management information system and similar platforms.
- Advise the business on risk-related decisions, regulatory and compliance matters, and risk transfer, including indemnification, insurance requirements, and subrogation.
- Partner with other departments to manage claims, develop business insights and mitigation plans, and reduce risk.
- Manage vendors supporting claims-related work in addition to the TPA.
- Serve as the primary interface with TPA leadership and direct and supervise the TPA’s handling of the company’s enterprise workers’ compensation, auto, and general liability claims.
- Establish and enforce TPA performance benchmarks, service-level agreements, and key performance indicators; oversee TPA performance and reporting to support cost effectiveness and service quality.
- Conduct regular claims audits and file reviews to ensure TPA compliance with company guidelines, reserving standards, and regulatory requirements.
- Analyze loss trends, loss runs, and claims data to identify root causes and develop proactive loss-control initiatives.
- Prepare and synthesize claims-related reporting and present insights to senior leadership, including risk assessments, trend analysis, TPA performance, and reserve assessments.
- Collaborate with Finance on claim costs, loss reserves, risk modeling, forecasting, actuarial analyses, and total cost of risk.
Benefits
- Comprehensive health and wellness benefits supporting team members and their loved ones.
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What This Job Offers
Job Type
Full-time
Career Level
Director
