Director, Risk Management – Operational Risk

USAA•San Antonio, NC

1d•Hybrid

About The Position

The Director, Risk Management – Operational Risk leads and enhances enterprise risk management programs, particularly scenario analysis and operational loss programs across the organization. The role provides strategic oversight of risk identification, measurement, monitoring, controls, and reporting, and delivers effective challenge to business and risk stakeholders to help ensure exposures remain within acceptable levels. The Director leads and develops a high-performing team, partners across business units and control functions, and supports audits, regulatory reviews, and risk governance activities. The position requires operational risk program leadership, executive-level communication, and the ability to influence senior stakeholders and drive consistent risk management practices in a complex financial services organization. This flexible-work position requires working in the office four days per week. It may be based in San Antonio, Texas; Plano, Texas; Phoenix, Arizona; or Charlotte, North Carolina. Relocation assistance is not available. USAA does not provide visa sponsorship for this role.

Requirements

Bachelor’s degree in Risk Management, Business, Finance, or a related field, or four years of relevant education and/or experience.
Six years of risk management, regulatory, or operations experience in a relevant functional area such as banking, insurance, financial services, audit, project management, public accounting, or another related operational area; alternatively, an advanced degree or designation in a relevant discipline plus four years of relevant work experience, or a PhD in a relevant discipline plus two years of relevant work experience.
Two years of large project leadership or direct leadership experience.
Advanced risk management experience in a complex institution and/or highly matrixed environment related to banking, insurance, and/or financial services.
Demonstrated conflict resolution management experience and the ability to effectively challenge all levels of management and influence business outcomes.
Experience leading and directing work with internal and external partners in a highly collaborative environment.
Critical thinking, knowledge of data analysis tools and techniques, and decision-making ability, including the ability to make data-driven decisions.
Ability to proactively identify potential concerns and follow up to resolve issues.
Advanced knowledge of Microsoft Office products, including Excel and PowerPoint.

Nice To Haves

Experience developing, implementing, and overseeing key risk management programs, specifically scenario analysis and operational loss programs.
Excellent verbal and written communication and social skills, with the ability to present complex and critical issues to executive-level leadership.
Strong leadership skills to build stakeholder relationships and provide business support for identifying and managing risks through proper program execution.
US military experience gained through military service or as a military spouse/domestic partner.

Responsibilities

Direct staff and initiatives supporting risk management programs, including governance, oversight, infrastructure development, and identification, quantification, and aggregation of key, emerging, and operational risks and controls.
Recruit, train, coach, and manage the performance of a high-performing team of risk professionals.
Partner with business stakeholders and oversee stress test plans and the identification, assessment, and documentation of risks and controls, including those related to new or modified products, services, distribution channels, regulations, and third-party operations.
Oversee model risk activities, including model documentation review, performance monitoring assessment, model validation, and use implementation.
Direct the development of risk dashboards and reporting formats aligned with risk appetite and profile, and lead analytical work to identify, quantify, and aggregate risks.
Review, communicate, and recommend risk policies and procedures with senior leaders to ensure they are appropriate and adequate relative to industry best practices and regulatory requirements.
Develop, implement, and oversee risk management frameworks.
Oversee preparation of key reports and communications and present, as appropriate, to governance committees, senior leaders, regulatory bodies, and the USAA Board of Directors.
Support audits, regulatory reviews, and other risk governance activities.