Director, Risk Management – Operational Risk

USAA•San Antonio, TX

1d•$143,320 - $273,920•Hybrid

About The Position

The Director, Risk Management - Operational Risk leads and enhances enterprise risk management programs, with a strong focus on scenario analysis and operational loss programs across the organization. The role provides strategic oversight of risk identification, measurement, monitoring, controls, and reporting, and delivers effective challenge to business and risk stakeholders to help ensure exposures remain within acceptable levels. The Director leads and develops a high-performing team, partners across business units and control functions, and supports audits, regulatory reviews, and other risk governance activities. The position directs risk management initiatives and teams, oversees risk frameworks and reporting, and works with stakeholders to identify, assess, quantify, aggregate, and manage risks. It may present reports and communications to governance committees, senior leaders, regulatory bodies, and the USAA Board of Directors. The role requires working in the office four days per week and may be based in San Antonio, Texas; Plano, Texas; Phoenix, Arizona; or Charlotte, North Carolina. Relocation assistance is not available.

Requirements

Bachelor's degree in Risk Management, Business, Finance, or a related field, or four years of relevant education and/or experience.
Six years of risk management, regulatory, or operations experience in a relevant functional area such as banking, insurance, financial services, audit, project management, public accounting, or another related operational area; alternatively, an advanced degree or designation in a relevant discipline and four years of relevant work experience; or a Ph.D. in a relevant discipline and two years of relevant work experience.
Two years of large project leadership or direct leadership experience.
Advanced risk management experience in a complex institution and/or highly matrixed environment related to banking, insurance, or financial services.
Demonstrated experience in conflict resolution management and ability to effectively challenge all levels of management and influence business outcomes.
Experience leading and directing work with internal and external partners in a highly collaborative environment.
Demonstrated critical thinking, knowledge of data analysis tools and techniques, and decision-making ability, including making data-driven decisions.
Ability to proactively identify potential concerns and follow up to resolve issues.
Advanced knowledge of Microsoft Office products, including Excel and PowerPoint.

Nice To Haves

Experience developing, implementing, and overseeing key risk management programs, specifically scenario analysis and operational loss programs.
Excellent verbal and written communication and social skills, including the ability to present complex and critical issues to executive-level leadership.
Strong leadership skills to build stakeholder relationships and provide business support needed to identify and manage risks through proper program execution.
US military experience gained through military service or as a military spouse/domestic partner.

Responsibilities

Direct staff and initiatives supporting risk management programs, including governance support, risk oversight, risk infrastructure development, and identification, quantification, and aggregation of key and emerging risks and operational risks and controls.
Build and manage a high-performing team of risk professionals through recruitment, training, coaching, performance management, and related managerial activities.
Partner with key business stakeholders and oversee stress test plans and the identification, assessment, and documentation of risks and controls, including those associated with new or modified products, services, distribution channels, regulations, and third-party operations.
Direct oversight of model risk through model documentation review, assessment of performance monitoring, model validation, and use implementation.
Direct development of risk dashboards and reporting formats aligned with risk appetite and profile, and lead teams in identifying, quantifying, and aggregating risks using analytical methodologies.
Review, communicate, and recommend risk policies and procedures in partnership with senior leaders to ensure their appropriateness and adequacy against industry best practices and regulatory requirements.
Be accountable for developing, implementing, and overseeing risk management frameworks.
Oversee preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies, and the USAA Board of Directors.
Support audits, regulatory reviews, and other risk governance activities.
Provide strategic oversight of risk identification, measurement, monitoring, controls, and reporting, and challenge stakeholders to help ensure exposures remain within acceptable levels.