Director, Revenue Operations

Thomson Reuters•Eagan, MN

3d•$137,200 - $254,800•Hybrid

About The Position

The Director of Revenue Operations is a strategic leadership role responsible for building and scaling the commercial infrastructure that powers a global business generating hundreds of millions in annual revenue across global markets, including North America, Latin America, Europe, and Asia-Pacific. This role owns the core pillars of sales effectiveness and leads the managers responsible for each. The Director partners directly with senior sales leadership and the executive team to translate corporate strategy into scalable processes, actionable insights, and equitable, motivating compensation structures that drive predictable, sustainable revenue across a matrixed, multi-region organization. This is a highly visible, cross-functional leadership position requiring a blend of strategic vision, operational rigor, systems fluency, and people leadership.

Requirements

Bachelor's degree in Business, Finance, Analytics, or related discipline
10+ years of progressive experience in sales operations, revenue operations, commercial strategy, or related fields, including experience managing managers or multi-functional teams
Proven track record leading commercial or sales operations functions within a global, matrixed organization
Demonstrated experience overseeing sales systems (Salesforce or equivalent CRM), sales operations/reporting infrastructure, sales enablement, and sales compensation/territory design
Strong financial acumen, including experience managing budgets, forecasting compensation costs, and balancing incentive design with financial sustainability
Exceptional executive communication skills with experience presenting to senior leadership
Strong change management, project management, and cross-functional leadership skills with the ability to operate effectively across multiple regions, time zones, and cultures

Nice To Haves

MBA or graduate degree
Experience in a B2B, manufacturing, or industrial environment
Direct, hands-on experience across all four pillars: systems, sales operations, sales enablement, and compensation/territory design
Familiarity with international compliance considerations related to sales compensation and employment practices across multiple geographies

Responsibilities

Lead, mentor, and develop direct-report managers across Systems & Tools, Sales Operations, Sales Enablement, and Territories & Commissions, ensuring alignment with overall commercial strategy
Set the vision and roadmap for commercial operations globally, ensuring consistent standards, processes, and reporting across every region
Serve as the primary bridge between field sales leadership, executive leadership, and cross-functional partners on all matters related to sales systems, operations, and compensation
Build a high-performing, scalable commercial operations function to maximize revenue
Provide strategic direction to formulate and deliver a sales systems roadmap (Salesforce, CPQ, Order Capture, and related GTM applications)
Champion technology investments, vendor selection, and system integrations that improve sales productivity, data quality, and business intelligence
Ensure robust governance, change management, and UAT/BVT testing practices for all systems releases and upgrades
Partner with IT teams to ensure systems scale with business needs and support direct and indirect sales channels
Develop world-class reporting, dashboards, and KPIs that provide real-time visibility into pipeline health, quota attainment, and performance
Own the cadence and quality of planning, forecasting, and business review processes across regions and segments
Ensure sales operations standards, tools, and capabilities are applied consistently across a matrixed, multi-region organization
Partner with Sales Finance on annual business planning, including quota setting, headcount planning, and resource allocation
Design and deliver onboarding, ramp, and ongoing training programs that accelerate seller productivity across every region
Own the sales methodology, playbooks, and content strategy that equip sellers with consistent messaging, tools, and skills
Partner with Systems & Tools and Sales Operations to ensure enablement programs reinforce adoption of CRM, CPQ, and other GTM technology
Establish enablement metrics to measure program effectiveness and continuously improve seller performance
Direct the strategy behind sales territory design, ensuring equitable distribution and optimized revenue potential across all regions
Oversee the design, governance, and continuous improvement of sales compensation plans
Review and approve the annual sales compensation budget and forecast
Ensure timely, accurate commission processing and fair resolution of compensation disputes
Act as a strategic advisor to senior sales leadership, translating business goals into scalable commercial processes, systems, and incentive structures
Partner with Finance, HR, Legal, and IT leadership to ensure alignment across the organization
Present commercial performance insights, compensation strategy, and systems roadmaps to senior executives and the Board as needed
Drive a culture of continuous improvement, data-driven decision-making, and operational excellence

Benefits

Hybrid Work Model
Flexibility & Work-Life Balance
Work from anywhere for up to 8 weeks per year
Career Development and Growth
Grow My Way programming
Skills-first approach
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more
Two paid volunteer days off annually
Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives
Market competitive health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays (including two company mental health days off)
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance paid 100% by the employee
Optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Access to Employee Stock Purchase Plan
Annual Bonus