Director, Revenue Operations Technology

Universal Orlando•Orlando, FL

About The Position

The Director, Revenue Operations Technology is a key leadership role responsible for overseeing the strategy, delivery/engineering, and support of mission critical revenue operations technologies. This individual is the senior technology leader tasked with developing and deploying online/onsite global food & merchandise technology solutions that enable UDX’s strategic growth plans and priorities. This role manages the delivery of complex multi-year capital programs focused on our food & merchandise businesses; and be the key driver of advanced capabilities that will enable world class guest experiences using technology. This role includes hands-on management of the application architecture and delivery of related deployments such as break-fix patches, system upgrades, and system enhancements. This role will partner closely within Technology/Engineering, Corporate Technology/Infrastructure/Security, Digital Product/Innovation, PMO, data science; business divisions; and functional support partners like Finance, Sourcing, and HR. This leader must inspire long-term technology enabled business growth & innovation at UDX and be a responsible steward for revenue operations technologies.

Requirements

Bachelor's degree in Engineering, Technology, Analytics, or related field from a four-year college or university is required.
10+ years in progressive technology delivery and implementation; or equivalent combination of education and experience.
10+ years experience in global large scale/enterprise system implementations; cross-functional/ERP experience; proven success deploying highly integrated complex applications in a food/retail/hospitality industry.
Demonstrated technical strategic ability (design to implementation) and ability to manage complex technical delivery at a global scale.
Proven experience building long-term strategic technology partner relationships.
Demonstrated experience with food/retail application/technology that combines digital and legacy technology stacks; migrations and system modernization experience a plus.
Experience in executive communication, relationship building and decision making; expert at stakeholder and partner management.

Nice To Haves

Advanced degree preferred.

Responsibilities

Manage implementation of large complex IT systems, ensure high quality, performance, and compliance with the information security standards.
Ensure IT programs are properly planned/staffed/executed; budget is accurately projected & managed; risks are identified and mitigated timely & responsibly.
Facilitate and promote collaboration with business users, internal & external technology teams to deliver core and strategic system capabilities.
Establish positive working relationships with Revenue Operations business and technology groups and external partners.
Lead and mentor direct reports/team members in day-to-day management and administration of UPR digital transformation.
Provides clear executive decision-making and priority management; coaches and builds confidence in staff to make good business decisions using technology & analytical thinking.
Promote working culture of accountability and technology depth to support Universal’s physical and virtual business aspirations.
Drive Universal Culture of team-member satisfaction through effective communication, planning, risk management, and coaching of high-potential candidates at every level of the organization.
Work seamlessly with other Digital and Technology & business unit leaders to architect and build best in class solutions and experiences.
Develop, drive, and build consensus for a comprehensive revenue operations technology strategy.
Collaborate with business & technology groups, third party partners to develop and co-create cutting-edge technology solutions.
Create innovative technology capabilities.
Generate & manage short term/long term execution plans.
Develop scalable system architecture to enable business flexibility and growth.
Deliver high-quality, scalable, and maintainable software for a variety of applications & channel solutions; contribute technically to projects.
Provide technical subject matter expertise and thought leadership on food/retail technology solutions.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.