Director, Revenue Management
About The Position
Make Space Storage is seeking a driven, analytical, and operationally minded Director of Revenue Management to lead pricing strategy, revenue optimization, occupancy management, and customer acquisition performance across our growing self-storage portfolio. This is a high-impact leadership role responsible for maximizing portfolio revenue and profitability through intelligent pricing strategies, disciplined revenue management practices, effective tenant rate increase programs, and close cross-functional alignment with Operations, Marketing, and Executive Leadership. The ideal candidate combines strong analytical and commercial capabilities with leadership presence, operational awareness, and a relentless focus on performance. This individual will play a critical role in helping Make Space drive occupancy growth, improve REVPAS performance, and optimize bottom-line NOI across the portfolio. This position is intended for a leader who thrives in a fast-paced, entrepreneurial, and operationally focused environment and who is excited to build and evolve revenue management capabilities within a rapidly growing platform.
Requirements
- 7–15+ years of experience in Revenue Management, Yield Management, Pricing Strategy, Commercial Analytics, or Portfolio Revenue Optimization.
- Leadership experience within self-storage, hospitality, multifamily, parking, retail, airline, or other yield-management industries strongly preferred.
- Demonstrated success improving revenue performance, pricing execution, occupancy trends, and bottom-line profitability.
- Strong understanding of customer acquisition strategy, pricing psychology, and operational performance management.
- Advanced proficiency in Microsoft Excel and business intelligence/reporting platforms such as Power BI or Tableau.
- Strong analytical, strategic thinking, and problem-solving capabilities.
- Excellent communication and leadership skills with the ability to influence cross-functional teams.
- Experience with SiteLink, Veritec, Octerm, SQL, or similar operational/reporting systems considered an asset.
- Bachelor’s degree in Business, Finance, Economics, Statistics, Data Analytics, or related field preferred.
- High-performance and ownership mindset.
- Strong commercial instincts paired with analytical rigor.
- Ability to drive accountability and influence operational behavior.
- Entrepreneurial approach with a bias toward action and continuous improvement.
- Strong relationship-building skills across operational and executive teams.
- Passion for performance optimization, revenue growth, and operational excellence.
Nice To Haves
- Leadership experience within self-storage, hospitality, multifamily, parking, retail, airline, or other yield-management industries strongly preferred.
- Experience with SiteLink, Veritec, Octerm, SQL, or similar operational/reporting systems considered an asset.
Responsibilities
- Lead and continuously refine portfolio-wide pricing strategies designed to maximize occupancy, REVPAS, NOI, and long-term portfolio value.
- Develop dynamic pricing models based on occupancy trends, demand patterns, seasonality, competitor positioning, customer behavior, and market conditions.
- Design and execute intelligent tenant rate increase strategies balancing revenue growth, customer retention, and occupancy performance.
- Monitor and evaluate promotional effectiveness, discounting strategies, and pricing elasticity across markets.
- Drive disciplined revenue management practices across all facilities and operating regions.
- Establish KPI frameworks and reporting standards related to occupancy, lead conversion, move-ins, move-outs, customer acquisition costs, rate performance, and revenue trends.
- Identify underperforming facilities and partner with Operations leadership to implement targeted performance improvement plans.
- Lead data-driven analysis related to occupancy stabilization, lease-up strategy, customer acquisition performance, and overall portfolio optimization.
- Partner closely with Executive Leadership on revenue forecasting, budgeting, and strategic planning initiatives.
- Build strong working relationships with Operations, Marketing, and Customer Contact Center leadership teams to ensure alignment around occupancy growth and customer acquisition strategy.
- Collaborate with Marketing leadership to optimize campaign effectiveness, lead generation quality, and customer acquisition ROI.
- Support Operations leadership in developing field-level accountability around lead management, customer conversion, and pricing execution.
- Act as a key strategic partner to General Managers and regional leadership teams.
- Oversee the development and enhancement of revenue management dashboards, reporting tools, and near real-time operational analytics.
- Utilize tools such as Power BI, Excel, SiteLink, Veritec, Octerm, and other reporting platforms to drive insights and decision-making.
- Provide regular performance reporting and strategic recommendations to Executive Leadership.
- Continuously improve reporting capabilities, operational visibility, and analytical infrastructure across the organization.
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What This Job Offers
Job Type
Full-time
Career Level
Director
