Director, Retail Sales, Automotive Finance – Alberta
About The Position
Royal Bank of Canada is seeking a dynamic Director, Retail Sales, Automotive Finance – Alberta to lead our retail sales efforts across the Alberta region. As a critical member of our leadership team, you will play a pivotal role as a leader, mentor, coach, and expert resource for our Retail Relationship Managers. In this role, you will work closely with the VP, Automotive Finance – Alberta and National Office to build and execute a market strategy to grow market share and maintain portfolio quality. You'll guide the team to deliver on RBC and regional priorities while leading by example, partnering to win as One RBC and demonstrating the positive impact our team can have on client experience.
Requirements
- 5 to 10 years experience in automotive finance
- Proven leadership and team management experience
- Strong sales management and coaching background
- Demonstrated ability to drive business performance and market share growth
- Excellent communication and interpersonal skills
- Proficiency with CRM systems and sales management tools (e.g., SalesForce)
Nice To Haves
- Commercial banking experience
- MBA or equivalent
Responsibilities
- Provide strategic coordination and regional best practices guidance to retail sales forces
- Coach and develop Retail Account Managers to drive desired behaviors and continuous improvement
- Share industry best practices and foster innovation within the team
- Broaden leadership skills across your sales force (change management, strategic leadership, sales management, performance management, and issue resolution)
- Drive retail volume and market share increases through effective time and priority management
- Serve as the first point of contact for retail operations, including fraud investigations, escalations, and client care issues
- Ensure team accountability for results, performance, and continuous improvement
- Manage regular reporting and maintain data integrity
- Facilitate integration of National Office retail initiatives across the Alberta region
- Prepare and coordinate retail meetings and strategic discussions
- Develop your team's ability to deliver exceptional client experiences
- Ensure proactive client planning and meaningful contact with all clients to understand needs and satisfaction
Benefits
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
