Director, Retail Safety

Pilot Company•Knoxville, TN

About The Position

The Director of Safety leads the strategy, execution, and continuous improvement of safety programs across retail operations, corporate offices, and emergency management functions. The role protects team members, guests, and company assets while promoting a zero-incident workplace culture. Reporting to the Vice President of Enterprise Safety, the Director aligns enterprise safety programs, strengthens operational discipline, and ensures consistent safety standards, regulatory compliance, risk management, and emergency response capabilities throughout the organization. The position requires strong business acumen, sound judgment, and the ability to manage complex priorities while influencing stakeholders across all levels. The Director oversees safety operations, analytics, training, emergency preparedness, budgets, resources, vendors, policies, and documentation, and leads and develops safety personnel. Success is measured through reductions in OSHA incident rates and injuries, strong regulatory compliance, increased engagement in safety initiatives, effective incident response, and continued advancement of a sustainable enterprise-wide safety culture.

Requirements

Bachelor's degree or equivalent.
At least 10 years of experience.
Strong executive communication, presentation development, and meeting facilitation skills.
Advanced organizational, prioritization, and project management capabilities.
Strong understanding of business operations, organizational planning, and executive administration.
Ability to influence without direct authority and build strong cross-functional relationships.
Demonstrated ability to manage competing priorities while operating independently and proactively.

Nice To Haves

Experience supporting People/HR organizations.

Responsibilities

Develop and execute the enterprise-wide safety strategy across retail locations, corporate offices, and operational functions, aligning initiatives with organizational objectives.
Promote incident prevention, accountability, and continuous improvement.
Direct safety programs across retail travel centers and corporate locations, ensuring consistent standards and regulatory compliance.
Lead risk-reduction initiatives addressing workplace, facility, and operational hazards.
Ensure compliance with OSHA regulations and company safety policies; oversee safety audits, inspections, investigations, corrective actions, and compliance reporting.
Develop, implement, and maintain emergency response, crisis management, and business continuity programs.
Coordinate organizational preparedness, incident response, and recovery planning for significant incidents and disruptions.
Manage safety data, reporting systems, and performance dashboards; monitor injury trends, OSHA recordables, incident rates, and other key performance indicators.
Oversee budget planning, resource allocation, vendor management, policy administration, and safety-function documentation.
Establish governance practices that support effective and efficient program execution.
Develop and deliver enterprise-wide safety training, awareness campaigns, and engagement programs.
Foster leadership ownership and employee accountability while promoting proactive hazard identification and prevention.
Lead, coach, and develop safety personnel; establish performance expectations and drive accountability, collaboration, and continuous improvement.