Director, Retail Safety

Pilot Company•Knoxville, TN

About The Position

The Director of Safety leads the strategy, execution, and continuous improvement of safety programs across retail operations, corporate offices, and emergency management functions. The role protects team members, guests, and company assets while promoting a zero-incident workplace culture. Reporting to the Vice President of Enterprise Safety, the Director aligns enterprise safety programs, strengthens operational discipline, and ensures consistent safety standards, regulatory compliance, risk management, and emergency response capabilities across the organization. The position requires business acumen, sound judgment, and the ability to manage complex priorities while influencing stakeholders at all levels. The Director develops and executes enterprise-wide safety strategies; directs retail and corporate safety programs; oversees regulatory compliance, risk management, emergency preparedness, and business continuity; and uses safety data and performance reporting to identify opportunities for improvement. The role also provides administrative and operational leadership, leads safety training and engagement initiatives, and develops high-performing safety teams. Success is measured through reductions in OSHA incident rates and injuries, strong regulatory compliance, increased engagement in safety initiatives, effective incident response, and continued progress toward a sustainable enterprise-wide safety culture.

Requirements

Bachelor's degree or equivalent.
At least 10 years of experience.
Strong executive communication, presentation development, and meeting facilitation skills.
Advanced organizational, prioritization, and project management capabilities.
Strong understanding of business operations, organizational planning, and executive administration.
Ability to influence without direct authority and build strong cross-functional relationships.
Demonstrated ability to manage competing priorities while working independently and proactively.

Nice To Haves

Experience supporting People/HR organizations.

Responsibilities

Develop and execute the enterprise-wide safety strategy across retail locations, corporate offices, and operational functions, aligning safety initiatives with organizational objectives.
Direct safety programs across retail travel centers and corporate locations to ensure consistent implementation of safety standards and regulatory compliance.
Lead risk-reduction initiatives addressing workplace, facility, and operational hazards.
Ensure compliance with OSHA regulations and company safety policies; oversee safety audits, inspections, investigations, corrective actions, and compliance reporting.
Develop, implement, and maintain emergency response, crisis management, and business continuity programs.
Coordinate organizational preparedness, incident response, and recovery planning for significant incidents and disruptions.
Manage safety data, reporting systems, and performance dashboards; monitor injury trends, OSHA recordables, incident rates, and other key performance indicators.
Oversee budget planning, resource allocation, vendor management, policy administration, and documentation processes for the safety function.
Establish governance practices that support effective and efficient program execution.
Develop and deliver enterprise-wide safety training, awareness campaigns, and engagement programs.
Promote leadership ownership, employee accountability, proactive hazard identification, and prevention.
Lead, coach, and support the professional development of safety personnel; establish performance expectations and drive accountability.