Director Retail Operations
About The Position
The Director, Retail Operations is responsible for managing the day-to-day relationship with the client’s operations team while ensuring strong alignment between client expectations and field execution. This role serves as a key liaison between the client and internal teams, translating operational needs into actionable plans that drive consistent, high-quality performance. This leader brings a strong understanding of large-scale labor models, KPI management, and operational execution, while leveraging data, field insights, and client engagement to identify opportunities, solve challenges, and improve program outcomes.
Requirements
- Strong understanding of large-scale labor models
- Strong understanding of KPI management
- Strong understanding of operational execution
Responsibilities
- Managing the day-to-day relationship with the client’s operations team
- Ensuring strong alignment between client expectations and field execution
- Serving as a key liaison between the client and internal teams
- Translating operational needs into actionable plans that drive consistent, high-quality performance
- Leveraging data, field insights, and client engagement to identify opportunities, solve challenges, and improve program outcomes
Benefits
- Equal opportunity employer
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
