Director Retail Operations
About The Position
The Director Retail Operations leads retail operations across multiple locations to deliver a consistent, customer-centric service experience that supports sales and lending performance. The DRO enhances operational effectiveness by streamlining workflows, reinforcing process consistency, and strengthening team capability to support execution across the retail network. This role provides operational leadership for a defined function, aligning work with organizational goals and priorities. They build strong partnerships, lead complex initiatives, and create clarity for their teams. Directors foster a coaching culture, develop talent, and promote collaboration to advance shared outcomes across the Association.
Requirements
- Bachelor's Degree with 5 years relevant experience.
Responsibilities
- Aligns and optimizes retail operations workflows and processes to support efficient, consistent delivery of sales and lending activities across locations.
- Establishes, monitors, and enforces operating standards, procedures, and controls to ensure compliance with regulatory requirements and internal policies.
- Conducts loan reviews and evaluates findings to strengthen operational performance and inform decision-making and leader feedback.
- Coordinates cross-functional execution of retail initiatives to improve customer experience, operational consistency, and performance outcomes.
- Leads and develops retail operations team members across assigned markets, driving capability, engagement, and accountability for results within the function.
- Cultivates external and industry relationships to share best practices, strengthen market insight, and enhance organizational reputation.
- Provides clear goals, plans, and expectations that translate strategy into action.
- Leads complex initiatives that improve performance, quality, or innovation.
- Develops team members through coaching, feedback, and accountability.
- Builds strong partnerships across the Association resulting in alignment and coordinated execution.
- Exercises sound judgment to balance business needs, risk, and customer impact.
Benefits
- Medical, dental, and vision insurance
- Well-being and fitness reimbursement programs
- Paid vacation, sick leave, and holidays
- 401(k) plan with company contributions and matching opportunities
- Paid parental leave
- Short-term and long-term disability coverage
- Tuition reimbursement and professional development programs
- Community involvement and volunteer opportunities
- Variable compensation opportunities for eligible positions
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What This Job Offers
Job Type
Full-time
Career Level
Director
