Director of SVS Retail Operations

SVS Vision, Inc.•Mount Clemens, MI

5h•Onsite

About The Position

Responsible for the business performance and effective operation of SVS Vision stores. Accountable for maintaining processes and procedures as well as leading and supporting company initiatives and projects. Drive and deliver planned sales, gross margin, customer service, patient care, and payroll results. Manage and coach retail teams and District Managers to execute and deliver against business targets. Ensure all operations are in line with regulatory requirements, compliance requirements, and union/people policies.

Requirements

Bachelor’s degree in relevant business field or equivalent work experience; MBA preferred
Combination of education and/or equivalent work experience in a related field
8+ years of multi-unit retail management experience
Optical Manager leadership experience preferred
Proven ability to lead, coach, and build associate relationships in an environment of fast change; must be able to direct, and motivate a diverse associate population
Excellent communication and interpersonal skills, with the ability to build relationships and influence performance
Demonstrated analytical and problem-solving skills
Strong organizational and time management skills to plan work, monitor progress and results, and intervene to change direction if necessary
Strong problem-solving skills to identify problems and develop solutions
Strong conflict management and resolution skills
Proficiency in Microsoft Office Suite of programs (e.g., Power BI, Excel)

Responsibilities

Work individually and cross-functionally to develop and execute merchandise and operational strategies that deliver planned sales, gross margin, patient service, and payroll results
Develop and execute strategies in partnership with District Managers to hire, train, and promote retail leadership talent
Support development and execution of product and sales training designed to educate associates and drive sales
Partner with doctors and Director of Professional Services to deliver a great customer experience, availability of exams, and proper handoff to retail team
Oversee onboarding for new Retail Office Managers and optometrists; ensure training and onboarding is completed effectively for all associates
Regularly evaluate optometrist, manager, and optician talent for current and future bench strength
Provide input to corporate partners on key decisions such as store relocations, closings, store layouts, and marketing investments
Lead and direct execution of merchandising and sales promotion programs
Partner with human resources to ensure all operational and people matters are addressed in line with union, regulatory, and company policies/requirements
Provide realistic parameters that allow teams to make decisions with accountability
Is accessible to teams and the rest of the organization
Provide proactive communication to direct reports and corporate partners
Work closely with Human Resources to develop and implement solutions related to staffing, recruiting, performance management, and employee relations
Oversee financial operations by driving sales and managing expenses to plan
Identify exceptions and put appropriate action plans in place for resolution
Create and submit accurate budget data
Ensure centers follow applicable Federal and State laws including HIPAA, Fraud, Waste and Abuse, and Federally and State funded vision plan regulations
Ensure all applicable optometric and optician laws are followed
Ensure centers adhere to all company safety standards, policies, and procedures