Director, Resource Management (Creative)

DEPT®•New York, NY

5d•$122,000 - $150,000•Remote

About The Position

The Director, Resource Management at DEPT® plays a critical role in driving the operational health of our resourcing model across one of our biggest hyper-growth accounts in the Americas. This role is responsible for translating business targets and revenue forecasts into actionable headcount and staffing plans—ensuring the right people are staffed to the right work at the right time. The Director serves as a key operational partner to Delivery, Craft, and Finance teams. They own regional utilization metrics for their focus area, ensure day-to-day staffing operations run efficiently, and elevate resourcing data fidelity, tooling standards, and forecast reporting. This is a player/coach role that will start as an independent contributor. As the team scales this role will oversee 1-2+ Resource Managers. The ideal candidate is highly analytical, detail-oriented, and thrives in environments that require collaboration, change management, and strategic problem-solving.

Requirements

6–9 years of experience in resource management, project operations, or production management within a digital agency or consulting environment
Proven ability to build staffing plans, assess pipeline vs. capacity, and guide delivery teams on fulfillment strategies specifically within creative workflows
Ability to work within a fast-paced, fluid environment with strong attention to detail, organization, and attitude to thrive, not only survive
Strong Excel/Google Sheets skills; familiarity with BI tools and resource management platforms (e.g., Resource Guru, Float, Kantata, Mosaic)
Comfort managing and mentoring junior team members; prior direct people management preferred
Strong communication and negotiation skills; able to build trust with senior stakeholders
Detail-oriented with a passion for operational clarity, equitable staffing, and data integrity
Experience collaborating with finance, delivery, and recruiting partners in fast-paced environments
Curiosity and willingness to learn, experiment, and evolve in a rapidly changing industry, including comfort with AI-driven tools and new methods.

Responsibilities

Translate revenue and delivery forecasts into headcount plans and staffing strategies
Monitor supply and demand across teams to proactively identify overages, shortages, and burnout risks
Partner with Talent Acquisition to advise on hiring priorities and near-/offshore planning
Recommend freelance or cross-region support based on forecasted needs
Own utilization targets and reporting for a defined region, discipline, or client segment
Track and report RM KPIs weekly/monthly; surface patterns and anomalies to leadership
Maintain headcount rosters, freelance usage reports, and staffing trackers
Identify gaps or inefficiencies in tools or workflows and propose improvements
Lead casting conversations with Delivery, Creative, Media, and Experience teams
Resolve priority or conflict escalations across projects, disciplines, and managers
Ensure optimal coverage across live and upcoming work while protecting team health
Promote fair, equitable staffing across the portfolio and recommend rotation opportunities
Manage 1–2 Resource Managers or Sr. Managers; provide coaching, performance feedback, and development
Collaborate with Delivery, Finance, Client Services, and People teams to align on headcount and margin optimization
Contribute to the evolution of resourcing processes, workflows, and craft rituals
Be a credible advisor to VPs and Group Directors; participate in key planning and operations forums