Director Rental Operations

SIXT • New York, NY

1d • Onsite

About The Position

The Director of Rental Operations at SIXT plays a pivotal role in driving performance across the region. In this high-impact role, you’ll lead business-critical initiatives, partner with underperforming locations, and help shape the future of our leadership pipeline. You’ll bring expertise in operations, talent development, and strategic execution — and be part of a team that’s transforming mobility every day.

Requirements

• Bachelor's degree with at least 2 (junior) or 3 (senior) 3 years of experience in sales and customer service, plus 2 years in a supervisory role (or 5 years' work experience without a degree, including 2 years as a manager in car rental) of relevant experience.
• Good supervisory skills.
• Strong communication skills, including the ability to communicate in other languages (as a plus).
• Exceptional interpersonal and relationship-building abilities.
• Highly organized.
• Excellent customer service skills.
• Must be authorized to work in the United States and not require work authorization sponsorship.
• At least 18 years old.
• Valid driver's license with a clean record.
• Ability to work 40 + hours per week, including day/evening shifts.

Nice To Haves

• Ability to communicate in other languages

Responsibilities

• Drive revenue growth by improving IRPD performance, optimizing fleet utilization, and managing non-revenue operations efficiently.
• Lead and develop high-performing teams by coaching managers, addressing performance gaps, and building a strong leadership pipeline.
• Deliver a premium customer experience by ensuring service excellence, handling escalations, and maintaining high standards across all locations.
• Execute operational excellence by managing the Daily Game Plan, ensuring PCI compliance, and monitoring key regional KPIs.
• Lead process improvements and support regional growth by identifying underperformance and implementing strategic solutions.
• Oversee risk and security by enforcing fraud prevention, improving labor efficiency, and upholding operational standards.

Benefits

• Comprehensive Health & Insurance (medical, dental, vision)
• Life insurance
• Critical illness insurance
• Hospital indemnity insurance
• Pet insurance
• 401k
• Access to Claude by Anthropic and SIXTgpt
• Paid Time Off (PTO)
• Sick leave
• Balanced work-life schedule
• Branch Bonus Plan
• Employee Assistance Program
• Exclusive Employee Rentals (employee-only rental rates, family rental options, exclusive discounts)

What This Job Offers

• Job Type: Full-time
• Career Level: Director