Director, Renewals

Copado•New Orleans, LA

2d•$175,000 - $225,000•Onsite

About The Position

The Director of Renewals, AMER is a senior leadership role responsible for owning and scaling the full renewal motion across the Americas region. You will lead a team of Renewals Managers, set regional strategy, and serve as the executive point of accountability for Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) outcomes. You will partner closely with Sales, Customer Success, Finance, and Legal leadership to build scalable processes, drive forecast accuracy, and ensure customers are positioned for long-term success with Copado. This role requires a proven operator who can balance hands-on deal leadership with team development and cross-functional influence at the executive level.

Requirements

8+ years of experience in Renewals, Sales, or Customer Success within a SaaS organization, with at least 3 years in a people management or team leadership capacity
Demonstrated track record of owning and exceeding GRR and NRR targets at scale
Exceptional executive communication and negotiation skills, with experience engaging C-suite stakeholders on both the customer and internal side
Highly analytical, with the ability to build and manage accurate forecasts and translate data into actionable strategy
Strong people leader who can inspire, develop, and hold a team accountable in a fast-moving environment
Deep experience with renewal tooling, CRM platforms (Salesforce preferred), and revenue operations workflows

Nice To Haves

Energetic and thrive in a fast-paced, high-growth global environment
Lead with an agile mindset and continuously drive process improvement across your team
Want to play a defining role in shaping the renewals function at a scaling DevOps company
Motivated by building, not just managing, and see this role as an opportunity to leave a lasting organizational impact

Responsibilities

Lead, coach, and scale a team of Renewals Managers across the AMER region, setting clear performance expectations and fostering a high-accountability culture.
Own GRR and NRR targets for the AMER book of business, driving strategy and execution to meet or exceed retention goals quarter over quarter.
Develop and execute a regional renewals strategy that accounts for customer segmentation, risk tiering, and expansion potential across the full renewal lifecycle.
Serve as the senior escalation point for complex, high-value, or at-risk renewals, engaging directly with customer executives and internal stakeholders to drive resolution.
Own regional renewal forecasting with a high degree of accuracy; deliver executive-level reporting on pipeline health, churn risk, and retention performance to senior leadership.
Define, implement, and continuously improve renewal workflows, playbooks, and tooling to increase team efficiency and reduce time-to-close.
Partner with Legal and Finance leadership to ensure contract terms are current, compliant, and aligned with company policy; eliminate contract expiration risk across the region.
Build strong working relationships with Sales, Customer Success, Product, and Finance leadership to align on customer health signals, expansion opportunities, and risk mitigation strategies.
Collaborate with Account Executives and CSMs to identify and accelerate expansion opportunities, increasing Copado's footprint and revenue within the existing customer base.
Recruit, onboard, and develop renewals talent; build a bench of high-performing professionals capable of growing within the organization.