Director Regional Practice

Ensemble Health Partners • Indianapolis, IN

4d • $122,900 - $184,350

About The Position

The Director, Regional Practice leads operational performance, client partnership, and execution across an assigned portfolio of physician practices. The role connects practice leadership, clinical stakeholders, regional teams, and enterprise revenue cycle functions. It identifies performance gaps, translates data into practical improvement plans, strengthens local accountability, and promotes consistent execution across access, billing, collections, denials, workflow, service, and patient experience priorities.

The position establishes a regional operating rhythm, accelerates issue resolution, strengthens onsite partnerships, and turns performance insights into sustained operational and financial improvement. It translates enterprise priorities into regional strategies and market-level plans; advises senior and practice leaders on risks, growth opportunities, resource needs, and execution tradeoffs; and recommends process, staffing, technology, and partnership improvements using regional trends and local insight.

The Director leads business reviews, performance action plans, escalations, and continuous improvement; monitors operational and revenue cycle indicators; coordinates enterprise resources to address barriers; and ensures accountable owners, timelines, and follow-through. The role also leads and develops regional leaders and team members, builds capability in financial acumen, data interpretation, client partnership, and operational improvement, and serves as a trusted partner to practice, clinical, finance, revenue cycle, technology, and enterprise operations stakeholders. It provides executive reporting and ensures regional activities align with policy, contractual commitments, compliance requirements, and enterprise standards.

Approximately 50% travel and onsite presence is expected across assigned locations, with day trips and overnight stays as practice needs require. Other duties and special projects may be assigned, and responsibilities may evolve with business needs, organizational priorities, and applicable legal or regulatory requirements.

Requirements

• Strong knowledge of physician practice operations and healthcare revenue cycle performance.
• Ability to interpret operational and financial data and convert insights into practical action plans.
• Demonstrated skill building trust with physicians, practice administrators, regional leaders, and executives.
• Experience leading multi-site operations, standardizing workflows, and sustaining accountability across distributed teams.
• Strong change leadership, conflict resolution, presentation, and executive communication skills.
• Ability to travel extensively within Ohio and maintain a visible onsite presence.
• Bachelor’s degree in healthcare administration, business, finance, nursing, or a related field, or an equivalent combination of education and experience.
• Seven or more years of progressive healthcare operations, physician practice, revenue cycle, ambulatory, or regional leadership experience.
• Three or more years of people leadership or multi-site operational leadership experience.
• Demonstrated experience improving performance across multiple practices, facilities, or markets.
• Experience partnering with physicians, practice administrators, clinical leaders, and senior executives.
• No specific certification is required.
• Enterprise thinking and disciplined prioritization.
• Sound judgment, accountability, and ethical leadership.
• Change leadership and comfort navigating ambiguity.
• Talent stewardship and capability building.
• Executive communication and cross-functional influence.
• Customer-, client-, patient-, and associate-centered decision-making.

Nice To Haves

• Master’s degree in healthcare administration, business, or a related discipline.
• Healthcare Financial Management Association certification such as CRCR or CHFP, Lean Six Sigma, or a comparable operational credential.
• Experience with Epic or other enterprise practice management and revenue cycle platforms.
• Experience supporting Ohio physician practices or multi-site healthcare operations.

Responsibilities

• Establish a regional baseline and prioritized improvement plan across assigned practices.
• Create a consistent onsite and virtual operating cadence with practice, clinical, and enterprise leaders.
• Improve visibility and accountability for revenue cycle, service, access, quality, and operational performance measures.
• Develop regional leaders and repeatable playbooks that support consistent execution across practices.
• Translate enterprise priorities into a regional practice strategy and practical market-level operating plan.
• Advise senior and practice leaders on performance risks, growth opportunities, resource needs, and execution tradeoffs.
• Recommend process, staffing, technology, and partnership improvements based on regional trends and local insight.
• Lead business reviews, performance action plans, escalations, and continuous improvement across assigned practices.
• Monitor operational and revenue cycle indicators and ensure accountable owners, timelines, and follow-through.
• Coordinate enterprise resources to address barriers involving access, billing, coding, denials, collections, systems, workflows, or service delivery.
• Lead, coach, and develop assigned regional leaders and team members.
• Set expectations for onsite partnership, communication, issue escalation, and performance management.
• Build team capability in financial acumen, data interpretation, client partnership, and operational improvement.
• Partner with practice administrators, physicians, clinical leaders, finance, revenue cycle, technology, and enterprise operations.
• Provide concise executive reporting on regional performance, risks, progress, and support required.
• Ensure regional activities align with policy, contractual commitments, compliance requirements, and enterprise standards.
• Travel extensively within Ohio and maintain a visible onsite presence.
• Perform other duties and special projects as assigned.

Benefits

• Comprehensive benefits package supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs.
• Professional development and a professional certification relevant to the associate’s field.
• Tuition reimbursement.
• Quarterly and annual incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director