Director, Recruiting Technology & Operations

Express Wash Concepts • Etna, OH

2d • Onsite

About The Position

Express Wash Concepts (EWC), established in 2018, is the parent company of five award-winning express tunnel car wash brands: Moo Moo Express Car Wash, Flying Ace Express Car Wash, Clean Express Auto Wash, Green Clean Express Auto Wash, and Bee Clean Express Car Wash. Our swift, top-tier, eco-friendly car washes and unwavering focus on exceptional customer service have positioned us prominently in the United States and beyond. Additionally, our leading community relations initiatives proudly contribute hundreds of thousands of dollars annually through EWC CARES, our outreach programs, encompassing both monetary donations and complimentary car washes. We're not just a car wash; we're a company committed to fast, eco-friendly services, exceptional customer care, and giving back to our communities, all while providing ample opportunities for personal and career growth. Join Express Wash Concepts in our mission to make a difference through the power of clean.

Requirements

• Strong knowledge of applicant tracking systems and recruiting technologies
• Ability to optimize recruiting workflows, automations and system integrations to improve hiring efficiency and user experience.
• Strong analytical and problem-solving skills with the ability to interpret recruiting metrics, identify trends, and drive data-based decisions.
• Experience leading technology implementation, and change management initiatives in fast-paced environments.
• Knowledge of AI-enabled recruiting tools, sourcing technologies, and recruiting operations best practices.
• Vendor contract negotiation and budget ownership.
• Direct experience personally running confidential and/or executive-level searches.
• Working knowledge of recruiting compliance sufficient to execute and know when to escalate.
• Excellent project management, organizational, and prioritization skills with the ability to manage multiple initiatives simultaneously.
• Strong communication and collaboration skills with the ability to influence cross-functional stakeholders and translate technical concepts into business solutions.
• 7+ years of experience in recruiting operations, recruiting technology, HRIS, or talent acquisition systems.
• Strong knowledge of applicant tracking systems and recruiting platforms.
• Administrator level with Workday Recruiting and Paradox or comparable platforms.
• Experience with workflow automation, reporting tools, and recruiting analytics.
• Demonstrated experience leading process improvement and technology optimization initiatives.
• Strong project management, communication, and stakeholder management skills.
• Advanced proficiency in Microsoft Excel and reporting/dashboard tools.
• Experience supporting organizations with distributed field operations or hourly workforce recruiting.

Nice To Haves

• Workday knowledge, preferred.
• Experience supporting multi-site or high-volume recruiting environments preferred.
• Knowledge of recruiting and candidate journey optimization, preferred.

Responsibilities

• Serve as the primary administrator and strategic owner of recruiting technology platforms, including ATS, scheduling, onboarding and AI tools such as Paradox and Classet.
• Configure and optimize recruiting workflows, automations, integrations, templates and dashboards.
• Lead system enhancements, testing, upgrades, implementations, and vendor management activities including closely managing the Paradox and Classet vendor relationships.
• Partner with HRIS and IT to ensure data integrity, security, and seamless integrations between recruiting and HR systems.
• Troubleshoot system issues and provide technical support to recruiters, Regional Directors and hiring managers.
• Evaluate and redesign recruiting workflows to improve speed, quality, scalability, and user experience.
• Identify automation opportunities that reduce administrative burden and increase recruiter productivity.
• Develop scalable hiring infrastructure to support rapid growth and high-volume recruiting needs.
• Research, evaluate, and implement emerging recruiting technologies and AI-enabled solutions.
• Lead initiatives related to sourcing automation and screening optimization.
• Monitor industry trends and recommend technology enhancements that improve recruiting outcomes and operational efficiency.
• Establish governance and best practices for responsible AI use within recruiting operations, including documentation of screening logic and audit trails.
• Own recruiting process standards, SOPs, and reporting requirements that field recruiters operate under.
• Monitor candidate pipelines, aging, and funnel conversion across all six operating states; partner with Regional Directors on recruiter performance and process adherence.
• Own the core recruiting reporting suite: time-to-fill, candidate source, cost-per-application, funnel conversion, and early-tenure attrition by source; bring findings and recommendations to the SVP, HR.
• Manage hiring event, open interview, offer, and background check process standards used across the field.
• Own full-cycle recruiting for Home Office and executive-level positions, executed day to day through a direct-report Senior TA Specialist.
• Personally lead the most senior and confidential searches, including sourcing strategy, candidate assessment, and offer structuring.
• Own recruiting vendor relationships and budget, including job boards (Indeed, ZipRecruiter, Handshake), background checks (Simpliverified), and referral and texting platforms (GoHappy Hub, Emissary), in addition to the recruiting technology vendors above.
• Build the annual recruiting advertising and technology budget; monitor spend against budget and report variance to Finance and the SVP, HR.
• Own recruiting compliance execution, including background check/adverse action process, pay transparency posting requirements, AI screening documentation, and SMS consent, escalating jurisdiction-specific legal questions to Legal and HR Compliance rather than resolving them unilaterally.

Benefits

• Competitive wages
• Discretionary year-end bonus
• Unlimited Wash Club Membership
• Paid vacation
• Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program
• HSA contribution: $1,000/year (with qualifying plan)
• 401k with up to 4% company match
• Educational reimbursement: Up to $5,250 annually

What This Job Offers

• Job Type: Full-time
• Career Level: Director