Director, Recordati Rare Diseases Patient Solutions

Recordati•Bridgewater, NJ

2d•Remote

About The Position

This position is with Recordati Rare Diseases, Inc. (RRD), North America, an affiliate of Recordati. At Recordati, we are united by a clear purpose: unlocking the full potential of life. With a century of history behind us, we are building the next chapter of our journey, continuing to grow while keeping patients at the centre of all we do. What drives us is a shared belief that health, and the opportunity to live life to the full, should be within reach for everyone. This brings energy to our work, shaping how we support each other and show up every day. Our values – Better Together, Never Settle and Always Deliver – reflect this mindset, helping us to keep improving and make a meaningful difference. Above all, these values bring to life our promise to everyone at Recordati, you can unlock your full potential. We know that people thrive when they can be themselves, are trusted and supported, and are given the opportunity to grow and make a meaningful contribution. Are you ready to unlock your full potential?

Requirements

BA/BS is required; advanced degree is preferred.
8-10 years industry experience
5+ years with INTERNAL Pharmaceutical Manufacturer Patient Services Hub program management and Rare Diseases is required.
Comprehensive understanding of the reimbursement process, billing/coding, health insurance landscape, payer trends, and financial assistance programs (copay, PAP)
Proficient in analytics and reporting for service programs and pharmacy data
Ability to establish rapport and effectively influence at all levels within an organization.
Strong critical thinking skills and ability to critically evaluate findings.
Good understanding of pharmaceutical sales and marketing processes
Demonstrated ability to manage multiple priorities in a fast-paced work environment.
Flexible and adaptable, posses a positive and enthusiastic attitude
Excellent computer skills. Strong proficiency in Microsoft programs: Excel, Word, PowerPoint

Responsibilities

Oversees design and implementation of access & reimbursement services and education programs, which includes developing patient journeys, defining program critical success factors, program eligibility criteria, process flows, KPIs, SOPs, change management, training, and continuous process improvement that focuses on delivering best-in-class patient services programs for our Hematology, Oncology and Metabolic business units.
Builds, manages, and leads day to day operations: recruits, onboards, develops and manages performance for a high-performing patient services team. Inspires, coaches, and develops direct reports.
Owns the Patient and HCP experience within Patient Services ensuring touchpoints are seamless, centered on access and education to support positive patient outcomes.
Leads development of Patient Services strategic planning and annual budgeting.
Acts as the patient CRM database business owner. Partners closely with IT to ensure successful implementation of technology and prioritize enhancements to drive operational efficiencies in systems for effective documentation and customer communications.
Manages financial assistance program design, vendor management, and execution for internal hub.
Ensures close cross-functional collaboration with Legal, Compliance, Regulatory, Marketing, Medical, Sales, Trade, Market Access as appropriate.
Utilizes data, insights and feedback to continuously assess program performance. Monitors environment to identify changes in patient needs, insurance (commercial and government) policy, payor trends, and to identify innovative programs or adapt existing programs.
Ensure compliance with HIPAA and adherence to all Legal and Regulatory requirements are embedded in all workflows.
Act in full compliance with all laws, regulations, and policies including adverse events/ pharmacovigilance responsibilities.
Perform additional duties as may be assigned.