Director, ReBIRD Global Capabilities & Transformation

ARC'TERYX • Vancouver, BC

1d • CA$149,000 - CA$195,000 • Hybrid

About The Position

As the Director, ReBIRD Global Transformation & Capabilities, you are the executive visionary and strategic leader shaping Arc’teryx’s 3-5 year global circular service ecosystem. You own the holistic engine that powers ReBIRD globally – unifying Service Capabilities and Operations, Product Ownership in Enterprise Technology, Data Analytics and Insights, together with cross-functional Care & Repair Operations, into a seamless, end to end strategic function. You lead a multi-disciplinary organization responsible for defining global standards, accelerating tech-enabled circular services, and leveraging data to drive commercial viability across owned vertical channels, wholesale and experiences. You will partner directly with executive leadership across Supply Chain, Technology, Commercial, Finance and Brand to ensure circularity becomes a major growth driver and competitive differentiator for Arc’teryx, globally. This role is based out of our North Vancouver office and is open to a hybrid work schedule. Candidates must be eligible to work in Canada. Under the Circularity umbrella, the ReBIRD team supports the operations of our warranty and repairs program, our service centers within retail, and resale. The global ReBIRD program focuses on an exceptional Guest experience at all Commercial touchpoints, inclusive of Guest Services, After Sales, Branded activations, and especially within our owned Vertical channels, Retail and eCommerce. The ReBIRD Global Capabilities organization powers the operational frameworks, digital tools, and analytics behind our care & repair service programs.

Requirements

• A Bachelor’s degree in Business Administration, Operations, or a related field
• 10-12+ years of progressive operational and strategic leadership experience in global vertical retail, technical apparel, consumer tech, or high-touch service environments
• 7+ years of direct people management experience, with a proven track record of leading multi-disciplinary teams (ops, tech, data), building organizational strategy and developing others
• Demonstrated experience in authoring 3-5 year corporate or departmental roadmaps and securing executive alignment
• Knowledge of technical apparel construction, reverse logistics, circular business models and retail technology systems
• Expert capability in commercial financial modeling, unit economics and data-drive decision making frameworks
• Passionate for sustainability and circular practices
• Proactive in identifying the root cause of issues and developing solutions
• Highly flexible and adaptable when faced with ambiguity
• Effectively balance autonomy and collaboration
• Inspire breakthrough thinking and continuous improvement
• Seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it

Responsibilities

• Authoring and driving the execution of the 3-5 year global ReBIRD strategic roadmap, aligning circular service and business models with Arc’teryx’s overarching growth and sustainability ambitions
• Establishing multi-year financial and economic models, capability governance structures, and ROI benchmarks for circular investments
• Overseeing the creation of scalable and repeatable frameworks for ReBIRD Service Centers and in-store guest activations
• Bridging the global strategy and regional delivery, ensuring local adaptability across all regions, while maintaining brand and operational consistency
• Establishing global audit pathways, quality metrics, and proficiency benchmarks to ensure operational excellence across all touchpoints
• Directing the digital product team responsible for building, scaling, and maintaining ReBIRD enterprise technology service stack, ensuring partnership and alignment across Supply Chain and Commercial teams
• Partnering with Technology senior executives, identifying a clear ReBIRD vision and business prioritization and sequencing roadmap to deliver leading ReBIRD service for our Guests and Front-Line teams
• Leading the Data & Insights function to deliver analysis, forecasting, reporting, and impact metrics, across repair, service, experiences, trade-in and resale
• Delivering executive dashboards that translate complex operational metrics into actionable business intelligence, with a holistic view of ReBIRD across functions and departments
• Partnering to support Circular Business Model strategy and best practices for Global vertical channels
• Partnering to deliver operational efficiency recommendations for reverse logistics and within back of house repair operations

Benefits

• Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP)
• RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable
• Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore)
• Parental leave top-up and a nesting period for new parents
• Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear)

What This Job Offers

• Job Type: Full-time
• Career Level: Director