Director, Global Order-to-Cash Transformation

Anthropic•San Francisco, NY

1d•Hybrid

About The Position

Anthropic is seeking an operational leader to partner with engineering, finance, and accounting leaders to transform its global order-to-cash (O2C) function. The company's business is scaling rapidly, outpacing the current processes and systems that support it across direct enterprise contracts, consumption-based commercial models, and third-party cloud marketplaces. This role is crucial for the end-to-end redesign of how orders are structured and provisioned, how transactions flow through systems, how revenue is billed and recognized, and how all of this remains controlled and auditable as volume increases. This is a builder's role with a broad scope, responsible for setting the multi-year Global O2C roadmap and managing key aspects such as designing front-to-back processes and implementing automation and AI-driven tooling. The role involves facilitating programs across Finance, Go-to-Market, Legal, Accounting, Tax, and Engineering, and is ideal for someone energized by ambiguous, high-consequence operational problems at a leading AI development company.

Requirements

10+ years of progressive experience leading operational transformations within Revenue Operations, Billing Operations, or other finance operational teams at high-growth SaaS/technology companies, including experience leading cross-functionally.
Expert understanding of process design, cross-functional project management, and scaling systems — including using AI to drive automation, reporting, and compliance.
Expert understanding of quote-to-cash processes for SaaS, covering both subscription and consumption-based business models across B2B products.
Extensive experience with contracting systems, billing platforms, and ERP systems (e.g., Salesforce, Stripe, NetSuite, Oracle, Workday Financials, Zuora).
A proven track record leading large-scale strategic and automation initiatives end-to-end, from business case through implementation and adoption.
Experience building and developing operations teams.
Bachelor's degree in Accounting, Finance, Business, Engineering, or a related field.

Nice To Haves

Project management certification (PMP) or Lean Six Sigma Black Belt.
Experience serving both B2C and B2B customers; especially with consumption-based, subscription billing models through to collections.
Experience with go-to-market, deal desk and revenue operations organizations.
Experience designing and implementing processes with robust internal controls, segregation of duties frameworks and flow of financial transactions in high-growth environments.
Understanding of AI industry business models and enterprise customer needs.

Responsibilities

Be a key contributor to the vision, roadmap, and execution of Anthropic's global order-to-cash transformation, spanning order management, provisioning, billing, invoicing, collections, and revenue recognition.
Assess the current state end-to-end, identify structural constraints on scale, and sequence a prioritized program of work with clear milestones, owners, and measurable outcomes.
Build the operating metrics and reporting that make O2C performance legible to leadership — cycle times, error and rework rates, touchless transaction rates, revenue leakage, and cost to serve.
Serve as the senior operational voice in commercial and pricing workflows, translating what the business wants to sell into what can actually be transacted, billed, and recognized.
Design scalable, controlled processes from the ground up, applying structured process design and continuous improvement methodology rather than incremental patching.
Standardize and harmonize O2C processes globally across regions, entities, channels, and business models, eliminating one-off exception handling.
Establish clear operating rhythms, escalation paths, and service levels across the quote-to-cash lifecycle, with documentation that scales with team and transaction volume growth.
Build the operational infrastructure that allows the function to absorb order-of-magnitude growth without a proportional increase in headcount.
Build compliance monitoring into the systems, including SOX controls, so that controls scale with volume rather than headcount.
Help drive the O2C systems architecture and roadmap in partnership with O2C Leadership, Engineering, and GTM Systems, defining requirements, prioritizing investment, and focusing on scalable solutions.
Deploy AI and automation to drive leverage across the function — automated exception handling and reconciliation, self-service reporting and anomaly detection, and continuous control monitoring.
Lead global automation strategy and evaluation across billing, contracting, and ERP platforms, and drive the implementations and migrations that follow.
Drive alignment and results across Revenue Accounting, Deal Desk, GTM Systems, Sales Operations, Legal, Tax, Treasury, and Engineering, influencing outcomes without direct authority.
Partner with high-performing operations teams, setting standards, developing talent, and scaling capacity through a mix of employees, contractors, and partners.
Communicate progress, trade-offs, risks, and decisions crisply to executive stakeholders, and surface issues early with a recommended path forward.