Director, Quality
About The Position
The Director, Quality is responsible for facilitating systems, programs, and strategic initiatives that advance organizational capability and operational excellence. The role develops and aligns strategies, initiatives, infrastructure, and budgets with established quality imperatives, and communicates system objectives to staff so they understand quality goals and how their work supports them. The Director oversees initiatives and operations, including staff, budgets, and vendors; measures effectiveness; and drives continuous improvement in system-wide performance. The position facilitates organizational change, uses resources and operational practices to execute plans, and ensures policies, procedures, and practices support safe, reliable care, regulatory compliance, and a continuous learning culture. The role is accountable for fostering a positive organizational culture through decision-making and performance management. It oversees system quality programs, which may include infection prevention, regulatory compliance, performance improvement, and patient safety. As a member of system management teams, the Director serves as a key liaison among leadership teams, staff, and physician partners across the healthcare facility and its programs. The ideal candidate has a strong background in patient safety, including routine event reporting and causal analysis, and a demonstrated commitment to quality, risk reduction, and a fair and just safety culture across healthcare settings.
Requirements
- Master's degree or higher in nursing, public health, a healthcare-related field, or education.
- Three to five years of manager experience in healthcare quality, peer review, or performance improvement.
- At least three years of related experience, as stated in the position summary.
- Strong background in patient safety, including routine event reporting and causal analysis.
- Demonstrated commitment to advancing quality, risk reduction, and a fair and just culture of safety across healthcare settings.
Nice To Haves
- Certification in a related field, such as CPHQ, infection control, or Lean.
Responsibilities
- Facilitate implementation of systems, programs, and strategic initiatives that advance system capability.
- Develop and align strategies, initiatives, supporting infrastructure, and budgets with established quality imperatives.
- Communicate system objectives to staff and ensure understanding of quality goals and their alignment.
- Oversee initiatives and operations, including staff, budgets, and vendor management.
- Measure effectiveness and take steps to ensure continuous improvement of system-wide performance.
- Facilitate organizational change and use resources and operational practices to execute plans.
- Ensure policies, procedures, and practices support safe, reliable care, regulatory compliance, and a continuous learning culture.
- Promote a positive organizational culture through decision-making and performance management.
- Oversee system quality programs, including areas such as infection prevention, regulatory compliance, performance improvement, and patient safety.
- Serve as a member of system management teams and as a liaison among leadership teams, staff, and physician partners.
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What This Job Offers
Job Type
Full-time
Career Level
Director
