Director, Quality

Crown Technical Systems•Dallas, TX

About The Position

Crown Technical Systems, a Flex Company, provides customized power distribution and protection systems, including relay and control panels, medium voltage switchgear, and enclosures. The Director, Quality establishes and leads quality assurance strategy and operations for the function and site. The role evaluates current and prospective vendors, creates and implements quality policies and procedures, addresses discrepancies and corrective actions, and maintains customer relationships and communications. It also works with senior management, engineering, and product assurance leaders on company policies, quality objectives, budgets, and product quality. The position has strategic impact on the long-term operational and financial success of the function or site. It approves or creates processes and technologies, establishes strategic plans and objectives, and may have P&L responsibility for the function. The Director makes decisions for the function and site, develops major initiatives, and provides strategic leadership while developing talent and supporting a qualified, motivated workforce. Flex plans to spin off its Cloud and Power Infrastructure segment into Axiom, with the spin planned for Q1 2027; if it occurs, this role will support Axiom, which focuses on critical digital infrastructure and power and thermal management solutions.

Requirements

Mastery of functional knowledge in relation to other functions and a complete understanding of the function and related businesses.
Knowledge of relevant regulatory standards and applicable regulations.
Demonstrated project management skills and the ability to train others to lead projects.
Ability to read, analyze, and interpret complex documents.
Ability to respond effectively to sensitive inquiries or complaints.
Ability to write speeches and articles using original or innovative techniques or style.
Ability to deliver effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
Ability to apply mathematical concepts such as probability and statistical inference to practical situations.
Ability to think strategically, define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a wide variety of technical instructions in mathematical or diagram form and deal with abstract and concrete variables.

Responsibilities

Survey and evaluate current and prospective vendors.
Prepare and implement quality assurance policies and procedures.
Review discrepancy reports and implement corrective actions.
Report progress to customers as required and maintain contact to ensure their business needs are met or exceeded.
Conduct presentations to staff as required.
Establish quality assurance objectives and create plans of action.
Work with top management to formulate company policies, operating procedures, and goals.
Evaluate reports from product assurance department heads and confer with top management on the product assurance program's fiscal budget.
Confer with engineering regarding quality assurance for newly designed and manufactured products.
Review technical publications, articles, and abstracts to stay informed of industry developments.
Implement appropriate HR strategies and actions to recruit and retain a qualified and motivated workforce.
Establish and ensure achievement of functional strategic plans and objectives for the site.
Develop plans for structuring and implementing major initiatives.
Recognize and develop talent, and ensure Flex values are part of site work life.
Provide strategic leadership for the function and site.